At a Glance
- Tasks: Support swim programme administration, customer service, and sales to boost participation.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Enjoy discounts, career progression, and fully funded training in a supportive environment.
- Other info: Flexible hours with opportunities for growth across 130+ centres.
- Why this job: Make a real impact while helping others feel good and live healthier lives.
- Qualifications: Experience in administration, sales, or customer service; strong organisational skills required.
The predicted salary is between 16697 - 16697 £ per year.
Join the Energy at Freedom Leisure - Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it's our people who make the difference. As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good.
We're all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good.
We're proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together. We are looking for a proactive and organised Swim Academy Sales Admin to support the delivery and growth of our swimming lesson programme. This is a varied role that combines administration, customer service and sales, helping to ensure the smooth running of the swim school while promoting participation and membership growth.
In this role, you will support the day‑to‑day administration of the swim programme, maintaining accurate records and working closely with teaching staff and management to ensure lessons are well organised and effectively delivered. You will also take an active role in sales activity, following up leads, promoting services and helping to achieve monthly targets. You will engage regularly with customers and parents, providing updates on swimmer progress and offering guidance on progression through the programme. The role also includes supporting staff coordination, assisting with lesson cover when required and contributing to outreach activity within the community.
If you are organised, customer focused and enjoy working in a dynamic environment where no two days are the same, we would love to hear from you. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 25 hours a week, Tuesday - Saturday. This role may be based at any of our New Forest venues.
Requirements:
- Experienced in administration, sales or a customer facing role
- Highly organised with strong attention to detail and able to manage a varied workload
- A confident communicator with excellent interpersonal skills
- Proactive and motivated to meet targets and support business growth
- Comfortable using databases and IT systems to manage customer information
- Able to build positive relationships with customers, staff and external partners
- A strong team player who can also work independently
- Flexible and adaptable in a busy environment
- Committed to delivering excellent customer service
Desirable Skills & Experience:
- Swim teaching qualification or experience within a swim school or leisure environment
- Experience using leisure management or membership systems such as Insight
- Experience in sales or generating leads and converting enquiries
- Experience coordinating staff rotas or supporting team operations
- Knowledge of swimming lesson programmes and progression pathways
Benefits:
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits.
- Get discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and your day to day spending
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 29th June 2026. Salary: up to £16,697 per annum. Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Swim Academy Sales Admin - Part Time - New Forest in New Milton employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a supportive and inclusive employer dedicated to improving lives through leisure. Our vibrant work culture fosters personal growth and development, with extensive training and career progression opportunities available across our 130 centres in England and Wales. Join us in creating welcoming spaces where you can make a meaningful impact while enjoying fantastic employee benefits, including discounts, a company pension, and a strong commitment to your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Swim Academy Sales Admin - Part Time - New Forest in New Milton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Freedom Leisure and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Freedom Leisure and let us see your personality shine through!
We think you need these skills to ace Swim Academy Sales Admin - Part Time - New Forest in New Milton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Freedom Leisure.
Get Familiar with Our Brand:Before applying, take some time to learn about Freedom Leisure and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Freedom Leisure
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Freedom Leisure.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Freedom Leisure will surely appreciate.
