At a Glance
- Tasks: Help grow membership and create amazing experiences for customers.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Flexible casual hours, training support, and opportunities for career growth.
- Other info: Be part of a welcoming team that values diversity and supports personal development.
- Why this job: Make a real impact in your community while having fun and meeting new people.
- Qualifications: Strong customer service and interpersonal skills; no experience needed!
The predicted salary is between 10 - 12 £ per hour.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone – because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started – we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive – because when our team reflects the communities we serve, we all grow stronger together. We are looking for a unique individual to join our team as a Membership Sales Advisor. This role is ultimately about growing the membership numbers and increasing income. However, aside from selling memberships to new prospects, this role is also about being the start of the membership retention process for that individual too.
We are looking for someone who has strong interpersonal and customer‑facing skills. We are looking for someone who can be a representative for the Freedom leisure brand and able to build an excellent rapport with new and existing customers.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: Casual hours, as and when required.
Required Skills:
- Customer Service
- Interpersonal Skills
- Sales
Required Languages: English
Membership Growth & Retention Advisor (Casual Hours) employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a leading charitable leisure trust that prioritises the well-being of our communities. Our vibrant work culture fosters inclusivity and support, ensuring every team member feels valued and empowered to grow within our extensive network of over 130 centres across England and Wales. With a commitment to exceptional customer service and personal development, we offer a rewarding environment where you can truly make a difference in people's lives while enjoying flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Growth & Retention Advisor (Casual Hours)
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Freedom Leisure's mission and values. This will help you connect with the team and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for customers. This will help you demonstrate your interpersonal skills during the interview.
✨Tip Number 3
Be ready to showcase your sales abilities! Prepare to discuss how you've successfully engaged with customers and increased sales in previous roles. This will highlight your potential to grow membership numbers at Freedom Leisure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our amazing team and contributing to our mission of improving lives through leisure.
We think you need these skills to ace Membership Growth & Retention Advisor (Casual Hours)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping others shine through. We want to see how much you care about creating great experiences and making a positive impact in the community.
Tailor Your Application:Make sure to customise your application to reflect the values and mission of Freedom Leisure. Highlight your customer service skills and any relevant experience that shows you can connect with people and make them feel welcome.
Be Yourself:We’re all about positive vibes, so don’t be afraid to let your personality come through in your writing. Authenticity is key, and we want to get to know the real you!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application as soon as possible, especially since we might close the post early if we get lots of applications.
How to prepare for a job interview at Freedom Leisure
✨Know the Freedom Leisure Mission
Before your interview, take some time to understand Freedom Leisure's mission of 'Improving Lives Through Leisure'. This will help you align your answers with their values and show that you're genuinely interested in making a positive impact.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you made customers feel valued and supported, as this is crucial for the Membership Growth & Retention Advisor role.
✨Demonstrate Interpersonal Skills
Think about situations where you've built rapport with others, whether in a work setting or outside of it. Be ready to discuss how you can connect with new and existing members, as strong interpersonal skills are key to success in this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in membership retention. This shows your enthusiasm and helps you gauge if it's the right fit for you.
