At a Glance
- Tasks: Welcome customers, handle enquiries, and provide excellent service at our reception.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Enjoy discounts, incremental holidays, and 24/7 counselling support.
- Other info: Flexible hours with training and career progression opportunities.
- Why this job: Make a real impact by helping others feel good every day.
- Qualifications: Customer service experience in leisure, fitness, or hospitality is a plus.
The predicted salary is between 13 - 16 £ per hour.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.
As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.
You don’t need to be an expert to get started—we’ll give you all the training and support you need. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you’ll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service.
- Handle enquiries, bookings and memberships face-to-face, online and by phone.
- Provide up-to-date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
- Work as part of a collaborative, multi-skilled team.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Hours: 26 hours per week, Monday - Sunday (Rota basis)
A proactive, flexible and reliable team player.
Previous experience in a customer-facing role in leisure, fitness or community service settings.
Hospitality or Retail experience delivering customer excellence.
That’s why we’ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment.
Receptionist - Part Time - Arc Leisure Matlock (Hiring Immediately) employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a welcoming and inclusive employer that values our team members as much as our customers. With a strong focus on employee growth, we offer comprehensive training, career progression opportunities, and a fantastic benefits package including discounts on leisure activities and a supportive work culture. Join us in making a positive impact in the community while enjoying a fulfilling role as a Receptionist at Arc Leisure Matlock.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time - Arc Leisure Matlock (Hiring Immediately)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a warm welcome. Role-play common scenarios with friends or family to boost your confidence and ensure you shine during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you made a positive impact on customers. This will help you demonstrate your passion for helping others and align with Freedom Leisure's values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Freedom Leisure family. Don’t miss out on this opportunity to make a difference!
We think you need these skills to ace Receptionist - Part Time - Arc Leisure Matlock (Hiring Immediately)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you’re genuinely excited about creating great experiences for our customers!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or leisure settings. We love seeing how your background aligns with our mission of improving lives through leisure.
Be Personable:Since you'll be the first point of contact for our customers, it’s important to convey your approachable nature in your written application. Use a friendly tone and don’t be afraid to let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Freedom Leisure!
How to prepare for a job interview at Freedom Leisure
✨Know the Company Culture
Before your interview, take some time to understand Freedom Leisure's mission and values. They’re all about positive vibes and making a real impact in the community. Show that you resonate with their goal of improving lives through leisure, and be ready to share how you can contribute to that mission.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help someone or created a welcoming atmosphere—these stories will highlight your suitability for the role.
✨Be Ready for Role-Specific Questions
Expect questions related to handling enquiries, bookings, and maintaining a tidy reception area. Brush up on common scenarios you might face in this role and think about how you would handle them. This will demonstrate your readiness to jump right in and make a positive impact.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you too.
