At a Glance
- Tasks: Welcome visitors, handle enquiries, and maintain a tidy reception area.
- Company: Join Freedom Leisure, a community-focused organisation promoting health and fitness.
- Benefits: Flexible hours, training, paid leave, and discounted staff membership.
- Other info: Exciting career opportunities and a fun, dynamic workplace.
- Why this job: Be the friendly face of our centre and make a positive impact on the community.
- Qualifications: Passion for customer service and ability to multitask in a busy environment.
The predicted salary is between 12 - 12 £ per hour.
We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you’ll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up‑to‑date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
Teamwork & Operational Support
- Work as part of a collaborative, multi‑skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Hours: Casual hours, as and when required.
We’re looking for someone who is:
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience:
- Previous experience in a customer‑facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
Benefits
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing Date: 15th May 2026
Salary: up to £12.71 per hour
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Receptionist - Casual - Arc Leisure Matlock employer: Freedom Leisure
Freedom Leisure is an excellent employer that prioritises a vibrant and supportive work culture, making it an ideal place for those passionate about creating enjoyable experiences. With opportunities for personal growth and development, employees are encouraged to enhance their skills while contributing to a welcoming environment for visitors. Located in England, the company offers a unique chance to engage with the community through fun events and activities, fostering a sense of belonging and teamwork among staff.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Casual - Arc Leisure Matlock
✨Tip Number 1
Make sure to research Freedom Leisure and their values before your interview. Knowing what they stand for will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a receptionist and how you'd handle them. Being able to demonstrate your approach to customer interactions can really set you apart.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Wear something smart and approachable to show that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Receptionist - Casual - Arc Leisure Matlock
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to welcome visitors with a smile!
Tailor Your Experience:Make sure to highlight any previous experience in customer-facing roles, especially in leisure or hospitality. We love seeing how your background aligns with what we do at Arc Leisure Matlock.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Freedom Leisure
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you’re not just looking for any job, but that you genuinely care about providing a warm welcome and excellent service.
✨Know the Company
Do a bit of homework on Freedom Leisure and their values. Familiarise yourself with their services, classes, and promotions. Being able to discuss these in your interview will demonstrate your interest in the role and your proactive approach to understanding the company.
✨Practice Multitasking Scenarios
Since the role requires handling multiple tasks at once, think of scenarios where you successfully managed several responsibilities. You might even want to practice answering questions while simulating a busy reception environment. This will help you convey your ability to stay calm and efficient under pressure.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of presentation in a customer-facing position.
