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- Tasks: Welcome visitors, handle enquiries, and provide excellent customer service at our leisure centre.
- Company: Join Freedom Leisure, a leading charitable trust focused on improving lives through leisure.
- Benefits: Flexible hours, training, paid leave, and discounted staff membership.
- Other info: Great career growth opportunities with a team that values inclusivity and support.
- Why this job: Make a real impact in your community while enjoying a fun and supportive work environment.
- Qualifications: Passion for customer service and ability to multitask in a busy setting.
The predicted salary is between 10603 - 10603 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good—one smile at a time.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. This is your place; this is where you matter.
About the Role
We are looking for an enthusiastic, approachable, and customer‑focused Receptionist to join our front‑of‑house team. In this role, you’ll be the first point of contact for our customers, providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast‑paced environment, we’d love to hear from you.
Key Responsibilities
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up‑to‑date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
Teamwork & Operational Support
- Work as part of a collaborative, multi‑skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Hours: 16hrs a week - Monday to Sunday - Rota Basis
We’re looking for someone who is:
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience
- Previous experience in a customer‑facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
Benefits
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing date: 1st May 2026
Salary: up to £10,603.00 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Receptionist - Part Time- Lymington Health and Leisure employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Part Time- Lymington Health and Leisure
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making people feel good, think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you shine during the interview.
✨Tip Number 3
Be ready to showcase your multitasking abilities! The reception area can get busy, so prepare to discuss how you handle multiple tasks at once while keeping a smile on your face. It’s all about showing you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Freedom Leisure family right from the start!
We think you need these skills to ace Receptionist - Part Time- Lymington Health and Leisure
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about making a positive impact on people's lives—after all, that's what we're all about!
Be Personable: Since you'll be the first point of contact for our customers, make sure your application reflects your friendly and approachable nature. Use a warm tone and maybe share a little about your experience in creating welcoming environments.
Highlight Relevant Experience: If you've worked in customer-facing roles before, don’t hold back! Share specific examples that showcase your skills in handling enquiries and providing excellent service. We love hearing about your past experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, it shows you're keen to join our team at Freedom Leisure!
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer or create a positive experience.
✨Know the Company’s Mission
Familiarise yourself with Freedom Leisure's mission of 'Improving Lives Through Leisure'. Be prepared to discuss how you can contribute to this mission and why it resonates with you personally. This shows that you align with their values.
✨Demonstrate Your Team Spirit
Since teamwork is crucial in this role, think of examples that highlight your ability to work collaboratively. Discuss times when you supported your colleagues or contributed to a team project, showcasing your reliability and flexibility.
✨Prepare for Practical Scenarios
Anticipate questions about handling busy situations or difficult customers. Think through how you would manage multiple tasks at once while maintaining a calm and friendly demeanour. Practising these scenarios can help you feel more confident during the interview.