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For Companies At a Glance
- Tasks: Welcome customers, serve delicious drinks, and create a friendly atmosphere.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Flexible hours, training, paid leave, and potential for permanent roles.
- Why this job: Make a real impact by helping others feel good every day.
- Qualifications: Passion for customer service and ability to multitask in a busy environment.
- Other info: Great opportunities for career growth in a fun, supportive team.
The predicted salary is between 13 - 16 £ per hour.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. This is your place, this is where you matter.
About the Role
We are looking for an enthusiastic, approachable, and customer-focused Reception & Café Assistant to join our front-of-house team. In this dual role, you’ll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent customer service. If you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities:
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face-to-face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up-to-date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
- Prepare and serve hot and cold drinks, including barista-style coffee.
- Offer a range of light snacks and pre-packaged food items.
- Always ensure compliance with food hygiene and health & safety standards.
- Replenish café stock and vending machines as required.
- Keep café spaces clean, well-organised and customer friendly.
- Work as part of a collaborative, multi-skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: Casual hours, as and when required.
Requirements
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Barista experience is desirable but training can be provided.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience:
- Previous experience in a customer-facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind, so what can we offer you?
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing date: 6th February 2026
Salary: up to £ per hour
Reception & Café Assistant - Casual - Oxstalls Sports Park in Longford employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Café Assistant - Casual - Oxstalls Sports Park in Longford
✨Tip Number 1
Get to know the company culture! Before you apply, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making people feel good, think of examples from your past experiences where you've gone above and beyond for customers. This will help you shine when discussing your suitability for the role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about working at Freedom Leisure. They might share valuable insights that can give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Freedom Leisure family. Don’t forget to highlight your passion for customer service in your application!
We think you need these skills to ace Reception & Café Assistant - Casual - Oxstalls Sports Park in Longford
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about making people feel good and creating great experiences!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience, especially in customer-facing roles. We love seeing how your skills align with our mission of improving lives through leisure.
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re all about positive vibes and authenticity, so show us who you are and why you’d be a great fit for our team!
Apply Early: If you’re keen on joining us, don’t wait until the last minute! We might close the vacancy early if we get a lot of applications, so get your application in through our website as soon as you can.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with Freedom Leisure's mission of making a real impact.
✨Demonstrate Your Team Spirit
Since teamwork is key in this role, be ready to discuss your experiences working collaboratively with others. Highlight any instances where you supported your team or contributed to a positive work environment, showing that you're a proactive and reliable team player.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle various customer service scenarios. Think about common situations you might face at the reception or café, and prepare your responses. This will show that you're not only familiar with the role but also ready to tackle challenges head-on.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team celebrates successes. This demonstrates your genuine interest in the role and the company culture, making you stand out as a candidate.
