At a Glance
- Tasks: Welcome visitors, handle enquiries, and support events in a vibrant leisure centre.
- Company: Freedom Leisure, a charitable trust enhancing community well-being through leisure.
- Benefits: Flexible hours, training, paid leave, and discounted membership.
- Other info: Potential for permanent roles and exciting career growth opportunities.
- Why this job: Join a fun team and make a positive impact on community health and fitness.
- Qualifications: Passion for customer service and ability to multitask in a busy environment.
The predicted salary is between 12 - 12 £ per hour.
Freedom Leisure is a leading charitable leisure trust that enhances community well-being through leisure facilities.
About the Role
We are looking for an enthusiastic, approachable, and customer‑focused Receptionist to join our front‑of‑house team. In this role, you’ll be the first point of contact for our customers, providing a warm welcome at Reception and delivering excellent service in a fast‑paced environment.
Key Responsibilities
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up‑to‑date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
- Work as part of a collaborative, multi‑skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Hours
Casual hours, as and when required.
Requirements
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience
- Previous experience in a customer‑facing role in leisure, fitness or community service settings.
- Hospitality or retail experience delivering customer excellence.
Benefits
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted staff membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing Date
15th May 2026
Salary
Up to £12.71 per hour
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Receptionist - Casual - Arc Leisure Matlock in London employer: Freedom Leisure
Freedom Leisure is an exceptional employer that prioritises community well-being and offers a vibrant work culture at Arc Leisure Matlock. With flexible working hours, comprehensive training and development opportunities, and a supportive team environment, employees can thrive while making a positive impact on health and fitness in the community. Join us for a rewarding role where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Casual - Arc Leisure Matlock in London
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of research on Freedom Leisure. Understand their mission and values, and think about how your passion for customer service aligns with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your enthusiasm and ability to handle busy environments, just like you would at the reception desk.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey your commitment to delivering excellent service right from the get-go.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Receptionist - Casual - Arc Leisure Matlock in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to welcome visitors with a smile.
Tailor Your Experience:Make sure to highlight any previous experience in customer-facing roles, especially in leisure or hospitality. We love seeing how your background aligns with what we do at Freedom Leisure!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Freedom Leisure
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, especially in fast-paced environments.
✨Know the Company
Do a bit of homework on Freedom Leisure and their community initiatives. Being able to discuss their values and how you can contribute to enhancing community well-being will show that you're genuinely interested in the role.
✨Practice Common Scenarios
Prepare for common reception scenarios, like handling enquiries or managing bookings. Think about how you'd respond to different customer situations, as this will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A tidy appearance reflects your understanding of the importance of presentation, which is key for a front-of-house role.
