At a Glance
- Tasks: Deliver fantastic customer service and assist bowlers at Guildford Spectrum.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Flexible hours, training, paid leave, and potential for permanent roles.
- Other info: Dynamic environment with opportunities for career growth.
- Why this job: Be part of a fun team making a positive impact in the community.
- Qualifications: Customer service experience preferred; training provided for all.
The predicted salary is between 12 - 12 £ per hour.
At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it's our people who make the difference.
As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.
If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We're proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
Are you customer focused and looking to be part of a fantastic team? Guildford Spectrum attracts 1000's of visitors daily and we are looking for Bowl Lane Marshalls to join our team here at the Guildford Spectrum Bowling Alley. You will deliver fantastic customer service at all times, ensuring our visitors have a warm and friendly welcome.
As one of our Bowl Lane Marshalls, you'll be on hand to assist customers with bowling etiquette, which could be anything from ball weights, shoe hire and the nature of the game. Alongside this, on busy weekends, you will be required to assist in the leading of the bowl team to ensure that our bowl team deliver the best service possible. Ideally you will have experience of dealing with customers on a face-to-face basis. Full training will be provided and the potential for further training will be available. If this sounds like you, we want to hear from you!
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: Casual hours, as and when required.
Requirements
- To provide the highest standards of customer service and safety at all times in accordance with the policies, procedures and systems.
- The skills to establish key customer relationships swiftly and appropriately.
- Excellent communication skills.
- Hard working, positive and focused on the delivery of a high standard of service.
- Self-motivated with a ‘can do' attitude.
- Ability to promote services and sell the different products that Freedom Leisure offer.
- Experience working in a customer facing role would be desirable.
Benefits
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing date: 29th August 2025
Salary: up to £12.21 per hour
Seniority level: Entry level
Employment type: Temporary
Job function: Customer Service
Industries: IT Services and IT Consulting
Bowl Lane Marshall - Casual - Guildford Spectrum in London employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a leading charitable leisure trust that prioritises the well-being of our employees and the communities we serve. With a vibrant work culture that fosters inclusivity and personal growth, we offer flexible working hours, comprehensive training, and opportunities for career advancement in a fun and supportive environment. Join us at Guildford Spectrum, where your passion for customer service can truly make a difference in people's lives while enjoying the benefits of a rewarding role in leisure and fitness.
StudySmarter Expert Advice🤫
We think this is how you could land Bowl Lane Marshall - Casual - Guildford Spectrum in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's vibe. They’re all about positive energy and community impact, so show them you share that passion.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making people feel good, think of examples where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your teamwork! As a Bowl Lane Marshall, you'll be part of a busy team. Share how you’ve worked well with others in the past to create a fun and friendly environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Bowl Lane Marshall - Casual - Guildford Spectrum in London
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer service and how you can contribute to our positive vibes.
Tailor Your Application:Make sure to read the job description carefully and highlight any relevant experience you have. If you've worked in customer-facing roles before, share those stories! We love seeing how your background aligns with our mission of improving lives through leisure.
Keep It Clear and Concise:While we want to know all about you, it’s important to keep your application clear and to the point. Use bullet points if needed, and make sure your key skills and experiences stand out. We appreciate a well-organised application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team there!
How to prepare for a job interview at Freedom Leisure
✨Know Your Customer Service Basics
Since this role is all about delivering fantastic customer service, brush up on the key principles of great service. Think about how you can create a warm and friendly atmosphere for visitors, and be ready to share examples from your past experiences where you've gone above and beyond for customers.
✨Familiarise Yourself with Bowling Etiquette
Understanding bowling etiquette will help you stand out in the interview. Research common practices, such as how to assist customers with ball weights and shoe hire. Showing that you have a grasp of these details will demonstrate your commitment to providing excellent service.
✨Show Your Team Spirit
As a Bowl Lane Marshall, you'll be part of a team. Be prepared to discuss how you work well with others and contribute to a positive team environment. Share any experiences where you've helped lead a team or supported colleagues during busy times.
✨Emphasise Your 'Can Do' Attitude
Freedom Leisure values a self-motivated and positive approach. In your interview, highlight situations where you've tackled challenges with a 'can do' attitude. This will show that you're not just looking for a job, but are genuinely excited about contributing to the team's success.
