At a Glance
- Tasks: Ensure a safe and welcoming environment while delivering amazing customer service.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Enjoy discounts, incremental holidays, and fully funded training opportunities.
- Other info: Flexible hours with great career progression in a supportive team.
- Why this job: Make a real impact in your community while having fun at work.
- Qualifications: Passion for leisure, strong interpersonal skills, and willingness to learn.
The predicted salary is between 24519 - 24519 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.
As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.
If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.
In the role as a Senior Lifeguard, you will be key to supporting all of our objectives in many ways. This will start with ensuring our centres are welcoming, clean and safe environments for all of our customers.
Hours: 37 hours a week, Monday - Sunday (rota basis)
- An ability and understanding of how to relate to customers of all ages and abilities and also to all levels of staff
- Well developed interpersonal skills
- Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues
- To be able to work flexibly and understand instructions from managers
- Demonstrated passion and energy for the leisure industry
- Flexible and adaptable
- Willingness to progress to a cover Duty Manager/Key holder
- NPLQ qualification or equivalent - training can be provided for suitable candidates
- Enhanced DBS check to be carried out
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 12th June 2026
Salary: up to £24,519 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Senior Lifeguard & Customer Experience Lead in Hove employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a leading charitable leisure trust that prioritises the well-being of our employees and the communities we serve. With a vibrant work culture that fosters inclusivity and personal growth, we offer extensive training, career progression opportunities, and a comprehensive benefits package designed to enhance your work-life balance. Join us in creating welcoming spaces where everyone can thrive, and experience the joy of making a positive impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lifeguard & Customer Experience Lead in Hove
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating great experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work at Freedom Leisure and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Freedom Leisure family. Don’t wait too long, though – the sooner you apply, the better!
We think you need these skills to ace Senior Lifeguard & Customer Experience Lead in Hove
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the leisure industry shine through in your application. We want to see how much you care about creating great experiences for our customers and making a positive impact in the community.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the Senior Lifeguard role. We love seeing how your background fits with our mission of Improving Lives Through Leisure!
Be Yourself:We’re all about positive vibes, so don’t be afraid to let your personality come through in your writing. Share your unique story and what makes you a great fit for our team at Freedom Leisure.
Apply Early:Don’t wait until the last minute! If you’re interested in joining us, apply as soon as possible. We might close the application process early if we receive a high volume of suitable applications, so get your application in through our website today!
How to prepare for a job interview at Freedom Leisure
✨Know Your Stuff
Before the interview, make sure you understand Freedom Leisure's mission and values. Familiarise yourself with their commitment to community and customer service. This will help you align your answers with what they stand for.
✨Show Your Passion
Express your enthusiasm for the leisure industry and helping others. Share personal experiences where you've made a positive impact on someone's day or contributed to a team. This will demonstrate that you embody the 'Do Good, Feel Good' ethos.
✨Be Customer-Centric
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to ensure a great experience for customers, as this is key for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about training opportunities or how they support staff development, which reflects your eagerness to grow within the organisation.
