At a Glance
- Tasks: Create unforgettable experiences for theatre-goers while providing top-notch customer service.
- Company: Join the vibrant team at Stafford Gatehouse Theatre, where every visit is special.
- Benefits: Enjoy flexible hours, training, paid leave, and potential career growth.
- Other info: No experience needed; we welcome diverse backgrounds and offer a fun, dynamic environment.
- Why this job: Be part of the magic in live entertainment and make lasting memories for customers.
- Qualifications: Great work ethic, communication skills, and a passion for customer service.
Every week The Gatehouse Theatre welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first theatre outing, you know every visit is special. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again.
What makes us different? We believe the show isn’t enough. An amazing visit to the theatre is about the whole experience, from purchasing your ticket to your drinks in the interval to telling your friends about it afterwards!
We are dedicated to delivering the best customer experience possible through innovation, making the experience of visiting the Gatehouse Theatre better than any other. From our digital ordering service, drinks and snacks, show merchandise programme selling to the premium service on our bars which offer only the best quality wine, spirits and confectionary, our focus in on making sure every customer has a fantastic time.
As part of our Customer Hospitality Team you’ll make those fantastic experiences happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service whether you’re welcoming audiences or working behind the bar. You’ll ensure we meet our financial targets by selling products and packages on the night and by making sure customers want to return.
So, if you’re looking for an enjoyable and flexible role at the heart of the theatre industry, this role could be for you. Full of variety, it’s both fun and challenging. You’ll take responsibility for a wide range of tasks as part of an ambitious team who are just as passionate about theatre as you are, working in our unique theatre with an ever-changing programme of events.
What are we looking for?
A great candidate for this job will:
- Have a great work ethic and care about quality
- Be observant and focussed on the customer
- Relate well to others
- Communicate effectively
- Be proactive, decisive and get things done
- Think creatively
- Have ambition and drive
- Have a flair for sales
If you have the skills to achieve our goals and an affinity for our values, we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, you do need to be aged 18+ for this position due to working behind the bar.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: Casual hours, as and when required.
- Experience of working in a customer facing environment.
- Experience of managing a varied workload.
- Excellent communication skills and personal presentation.
- A genuine team player and have a high level of responsibility, flexibility, enthusiasm and motivation.
- Must also be able to maintain the highest level of professionalism and integrity.
- Drive and energy to enthuse the staff they are working with.
- Team orientated approach, able to work across organization boundaries and demonstrate interest and be supportive of the work of colleagues.
Desirable:
- Catering related qualification such as NVQ 2 or equivalent.
- Basic Food Hygiene Certificate.
- Experience of cash handling and a computerised till system.
We want you to love coming to work, feeling healthy, happy and valued. That\'s why we\'ve developed a benefits package with you in mind, so what can we offer you?
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
Closing Date: 17th October 2025
Salary: up to £12.21 per hour
Hospitality Assistant - Casual - Stafford Gatehouse Theatre employer: Freedom Leisure
At Stafford Gatehouse Theatre, we pride ourselves on creating unforgettable experiences for our guests, and as a Hospitality Assistant, you'll be at the forefront of this mission. Our vibrant work culture fosters teamwork and creativity, offering flexible hours and opportunities for training and career advancement in the heart of the theatre industry. Join us in delivering exceptional customer service while enjoying a fun and dynamic environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant - Casual - Stafford Gatehouse Theatre
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Freedom Leisure and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Assistant - Casual - Stafford Gatehouse Theatre
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Freedom Leisure that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Freedom Leisure.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Freedom Leisure get a sense of who you are beyond your experience!
How to prepare for a job interview at Freedom Leisure
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Freedom Leisure and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
