Freedom Leisure in Guildford is seeking a Customer Service Supervisor to lead the reception and member experience at Guildford Spectrum. You will supervise the Customer Service Assistants, manage the team, rota system, and training, and support the membership journey.
The role requires strong face-to-face service skills, effective supervision, and a proactive approach to customer engagement. Training is provided, with a focus on delivering exceptional service and promoting upselling
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Customer Service Supervisor - Create Member Experiences in Guildford employer: Freedom Leisure
Freedom Leisure is an exceptional employer that fosters a positive work environment where every team member is valued and supported. With flexible working hours and a commitment to employee growth, you can thrive in a role that not only allows you to make a real impact in the community but also offers numerous benefits such as discounted memberships and a comprehensive Employee Assistance Programme. Join us in Swansea and be part of a team dedicated to improving lives through leisure, where your passion for helping others will be truly appreciated.
