At a Glance
- Tasks: Engage with customers, sell memberships, and promote health and fitness.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Enjoy discounts, incremental holidays, and fully funded training opportunities.
- Other info: Flexible hours with great potential for career growth.
- Why this job: Make a real impact in your community while building a rewarding career.
- Qualifications: Strong interpersonal skills and a passion for customer service.
The predicted salary is between 10440 - 13050 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together. We are looking for a unique individual to join our team as a Customer Service and Membership Advisor. This role is ultimately about growing the membership numbers and increasing income. However, aside from selling memberships to new prospects this role is also about being the start of the membership retention process for that individual too.
We are looking for someone who has strong interpersonal and customer facing skills. We are looking for someone who can be a representative for the Freedom leisure brand, and able to build an excellent rapport with new and existing customers. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: up to 20.5 hours per week, Monday - Sunday (Rota basis)
- To support membership growth by using the sales process to ensure sales and income targets are achieved
- To generate excitement and passion for health and fitness to optimise all sales opportunities
- Conduct face‑to‑face sales appointments where you will build positive rapport with customers to sell a membership and get them started on the freedom member journey programme
- Contact all membership leads by phone where possible and also by email and text when required.
- Undertake regular competitor analysis and keep up‑to‑date with industry trends, identifying opportunities.
- Experience of sales
- Have a team orientated approach, able to work across any organisation boundaries while supporting the work of colleagues
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 20th March 2026
Salary: up to £13,050 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Customer Service and Membership Advisor - Part Time - Guildford Spectrum employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a leading charitable leisure trust that values our people and their contributions to the community. Our positive work culture fosters inclusivity and support, ensuring that every team member feels valued and empowered to grow within their role. With comprehensive training, a range of employee benefits, and opportunities for career progression, joining us as a Customer Service and Membership Advisor in Guildford Spectrum means becoming part of a mission-driven team dedicated to improving lives through leisure.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Membership Advisor - Part Time - Guildford Spectrum
✨Tip Number 1
Get to know the Freedom Leisure vibe! Before your interview, check out their website and social media. Understand their mission of 'Improving Lives Through Leisure' and think about how you can contribute to that positive energy.
✨Tip Number 2
Practice your people skills! Since this role is all about building rapport with customers, try role-playing common customer interactions with a friend. This will help you feel more confident and ready to shine during your interview.
✨Tip Number 3
Show your passion for health and fitness! Be prepared to share why you love helping others live healthier lives. Whether it’s a personal story or a general enthusiasm for fitness, let that passion come through in your conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Freedom Leisure family and making a difference in the community.
We think you need these skills to ace Customer Service and Membership Advisor - Part Time - Guildford Spectrum
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping others shine through. We want to see how much you care about creating great experiences for our customers!
Tailor Your Application:Make sure to customise your application to highlight your interpersonal and customer-facing skills. We’re looking for someone who can build rapport, so share examples that showcase your ability to connect with people.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without any fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Freedom Leisure.
How to prepare for a job interview at Freedom Leisure
✨Know the Freedom Leisure Vibe
Before your interview, get familiar with Freedom Leisure's mission of 'Improving Lives Through Leisure'. Understand their focus on community and customer service. This will help you align your answers with their values and show that you're genuinely interested in being part of their positive environment.
✨Show Off Your People Skills
As a Customer Service and Membership Advisor, strong interpersonal skills are key. Prepare examples from your past experiences where you've successfully built rapport with customers or resolved issues. This will demonstrate your ability to connect with people and represent the Freedom Leisure brand effectively.
✨Be Ready to Talk Sales
Since the role involves growing membership numbers, brush up on basic sales techniques. Think about how you can generate excitement for health and fitness. Be prepared to discuss how you would approach potential members and what strategies you might use to retain them.
✨Research the Competition
Familiarise yourself with other leisure facilities in the area. Understanding what they offer can help you discuss how Freedom Leisure stands out. This knowledge will not only impress your interviewers but also show that you're proactive and ready to contribute to the team.
