At a Glance
- Tasks: Lead a vibrant café team, ensuring excellent service and meeting sales targets.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Receive training, career growth opportunities, and be part of a supportive team.
- Other info: Flexible hours with a friendly team in an iconic centre.
- Why this job: Make a real impact in your community while creating great experiences for customers.
- Qualifications: Experience in café management, strong customer service skills, and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone – because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. We are looking for an experienced Café Manager to join our friendly and professional team. Working at this iconic centre, you will be responsible for managing our Café. You will be a sales‑minded person, who is motivated by meeting monthly targets. You will have an in‑depth knowledge on food safety, be flexible in your approach to work and have excellent customer service skills.
You will also be responsible for directly managing staff, rotas, expenditure, wastage, stock and cleanliness from working within the outlet. Ideally coming from a similar role or industry you will have a good understanding of people management and be a role model for expected behaviours. You’ll have the opportunity to learn and develop personally alongside experienced industry professionals as well as completing valuable training.
Alongside your daily duties we’ll need you to maintain the highest standards of health and safety and you’ll have a working knowledge of safe working practices to ensure we are protecting our guests and ourselves at all times. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 37 hours a week, Monday to Sunday (Rota basis)
Required skills: Customer Service, Sales
Required languages: English
Cafe Manager - Lead Service, Sales & Team in Guildford employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a leading charitable leisure trust that prioritises positive vibes and community impact. Our work culture is built on inclusivity and support, offering extensive training and growth opportunities for our team members. As a Café Manager in one of our iconic centres, you'll not only lead a dedicated team but also contribute to our mission of improving lives through leisure, all while enjoying a fulfilling career in a welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Manager - Lead Service, Sales & Team in Guildford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about creating great experiences, think of examples where you've gone above and beyond for customers. We want to hear those stories during your chat!
✨Tip Number 3
Show off your sales skills! Be ready to discuss how you've met targets in the past. Bring some numbers to the table—whether it’s increasing sales or managing stock effectively, we love a good success story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our awesome team at Freedom Leisure. Let’s make it happen!
We think you need these skills to ace Cafe Manager - Lead Service, Sales & Team in Guildford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and creating great experiences shine through. We want to see how you connect with our mission of improving lives through leisure!
Tailor Your CV:Make sure your CV highlights relevant experience in café management and people management. We love seeing how your skills align with what we do, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for our team. Use bullet points if it helps!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Freedom Leisure
✨Know Your Stuff About Customer Service
Make sure you brush up on your customer service skills before the interview. Freedom Leisure is all about delivering amazing experiences, so be ready to share examples of how you've gone above and beyond for customers in the past.
✨Show Off Your Sales Mindset
Since the role requires a sales-minded approach, think of specific instances where you've met or exceeded sales targets. Be prepared to discuss your strategies and how you motivate your team to achieve similar goals.
✨Demonstrate Team Management Skills
As a Café Manager, you'll be managing staff and rotas. Think about your leadership style and be ready to talk about how you handle team dynamics, resolve conflicts, and ensure everyone feels valued and supported.
✨Health and Safety Knowledge is Key
Familiarise yourself with health and safety standards relevant to the café environment. Be prepared to discuss how you would maintain these standards and ensure a safe working space for both staff and customers.
