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- Tasks: Welcome visitors, handle enquiries, and maintain a professional reception area.
- Company: Freedom Leisure in Felpham, dedicated to excellent customer service.
- Benefits: Flexible working hours and opportunities for training and development.
- Other info: Perfect for those who love engaging with people and providing top-notch service.
- Why this job: Join a vibrant team and make a difference in guest experiences.
- Qualifications: Experience in customer service and comfort with cash handling.
The predicted salary is between 20000 - 25000 £ per year.
Freedom Leisure in Felpham is seeking a customer-focused individual to join their team. The role involves welcoming visitors, handling enquiries, and maintaining a professional reception area.
Candidates should have experience in customer service and be comfortable with cash handling. Benefits include flexible working hours and opportunities for training and development. A passion for excellent customer service is essential.
Guest Experience Lead: Café & Front Desk (Flexible Hours) employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead: Café & Front Desk (Flexible Hours)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Freedom Leisure. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role of Guest Experience Lead. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your personality! When you meet the team, let your passion for excellent customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Guest Experience Lead: Café & Front Desk (Flexible Hours)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your passion for excellent service.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the role. Mention why you’re excited about working at Freedom Leisure and how your skills fit the Guest Experience Lead position.
Be Professional Yet Approachable: Since this role involves welcoming visitors, your written application should reflect a friendly yet professional tone. We want to see your personality shine through while still keeping it polished!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Freedom Leisure
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled enquiries or resolved issues in the past. This will show that you understand the importance of a positive guest experience.
✨Showcase Your Cash Handling Experience
Since cash handling is part of the role, be prepared to discuss your experience with it. Mention any relevant systems or processes you've used and how you ensure accuracy and security when dealing with cash.
✨Demonstrate Your Passion for Customer Service
Let your enthusiasm for excellent customer service shine through. Share stories that highlight your dedication to making guests feel welcome and valued. This will resonate well with the interviewers at Freedom Leisure.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like in the café and front desk. This shows your genuine interest in the role and helps you assess if it's the right fit for you.