At a Glance
- Tasks: Welcome visitors and provide excellent customer service at our front desk.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Flexible hours, training support, and opportunities for career growth.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real impact by helping others feel good every day.
- Qualifications: Passion for customer service and a friendly attitude.
The predicted salary is between 20000 - 25000 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time. We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. This is your place, this is where you matter.
About the Role
We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you’ll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face-to-face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up-to-date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
Teamwork & Operational Support
- Work as part of a collaborative, multi-skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: 26 hours per week, Monday - Sunday (Rota basis)
Required skills: Customer Service.
Required languages: English.
Guest Experience Front Desk Associate employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a leading charitable leisure trust that prioritises positive vibes and community impact. Our welcoming work culture fosters inclusivity and support, ensuring every team member feels valued and empowered to grow within our extensive network of over 130 centres across England and Wales. With comprehensive training and development opportunities, you’ll not only enhance your skills but also contribute to our mission of improving lives through leisure, making this an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Front Desk Associate
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a warm welcome. Role-play common scenarios with friends or family to boost your confidence and ensure you shine during the real deal.
✨Tip Number 3
Be ready to share your passion for helping others! In your interview, highlight any experiences where you've made a positive impact on someone's day. This will resonate with Freedom Leisure's mission of improving lives through leisure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Experience Front Desk Associate
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for helping others shine through. Share any experiences where you've made someone's day better, as this aligns perfectly with our mission of delivering amazing customer service with a smile.
Be Approachable and Friendly:Since you'll be the first point of contact for our customers, it's important to convey your friendly nature in your application. Use a warm tone and highlight any roles where you've interacted with people, showing that you can create a welcoming atmosphere.
Tailor Your Application to Us:Make sure to customise your application to reflect our values at Freedom Leisure. Mention how you resonate with our mission of improving lives through leisure and how you can contribute to making our centres inclusive and accessible for everyone.
Apply Early Through Our Website:Don’t wait until the last minute! If you’re excited about joining our team, apply early through our website. This not only shows your eagerness but also gives you a better chance of standing out before we close the vacancy.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to create great experiences for customers in the past. This will show that you align with Freedom Leisure's mission of improving lives through leisure.
✨Know the Company Inside Out
Do your homework on Freedom Leisure! Familiarise yourself with their values, services, and community impact. Being able to discuss their initiatives and how you can contribute will demonstrate your genuine interest and commitment to the role.
✨Practice Your Communication Skills
As a front desk associate, clear communication is key. Practice answering common interview questions out loud, focusing on being friendly and approachable. You want to convey warmth and professionalism, just like you would when welcoming customers at the reception.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about team dynamics, training opportunities, or how they measure success in customer service. This shows you're engaged and eager to be part of the team.
