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- Tasks: Be the friendly face of our leisure centre, welcoming customers and providing top-notch service.
- Company: Join Freedom Leisure, a leading charitable trust focused on improving lives through leisure.
- Benefits: Enjoy flexible hours, training, paid leave, and discounted memberships.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: Customer service experience is a plus, but we’ll train you!
- Other info: Casual hours with potential for permanent roles in a supportive team.
The predicted salary is between 11 - 13 £ per hour.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.
As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.
You don’t need to be an expert to get started—we’ll give you all the training and support you need. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you’ll be the first point of contact for our customers – providing a warm welcome at reception and delivering excellent service.
- Handle enquiries, bookings and memberships face-to-face, online and by phone.
- Provide up-to-date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
- Work as part of a collaborative, multi-skilled team.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Hours: Casual hours, as and when required. A proactive, flexible and reliable team player. Previous experience in a customer-facing role in leisure, fitness or community service settings.
That’s why we’ve developed a benefits package with you in mind, so what can we offer you?
- Flexible working hours
- Training and development provided
- Paid annual leave
- Discounted Staff Membership
- Potential permanent work opportunities
- Rewarding role supporting health & fitness in the community
Salary: Up to £12.21 per hour
Locations
Receptionist - Casual - Phoenix Leisure Centre (Hiring Immediately) in Great Yarmouth, Norfolk employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Casual - Phoenix Leisure Centre (Hiring Immediately) in Great Yarmouth, Norfolk
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a warm welcome. Role-play common scenarios with friends or family to boost your confidence and ensure you’re ready to shine at reception.
✨Tip Number 3
Be proactive during your interview! Ask questions about the team and how they support each other. This shows you're not just looking for a job, but you want to be part of a collaborative environment that aligns with Freedom Leisure’s values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Freedom Leisure family right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist - Casual - Phoenix Leisure Centre (Hiring Immediately) in Great Yarmouth, Norfolk
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see how excited you are about joining our team and making a positive impact at the Phoenix Leisure Centre!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer-facing roles. We love seeing how your skills align with our mission of improving lives through leisure.
Be Personable: Since you'll be the first point of contact for our customers, let your personality come through in your writing. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Freedom Leisure
✨Know Your Stuff
Before the interview, make sure you’re familiar with Freedom Leisure’s mission and values. Understand what it means to improve lives through leisure and how customer service plays a key role in that. This will show your genuine interest in the company and its goals.
✨Showcase Your People Skills
As a Receptionist, you’ll be the first point of contact for customers. Be ready to share examples of how you’ve provided excellent customer service in the past. Think about times when you’ve gone above and beyond to help someone feel welcome or resolved an issue effectively.
✨Dress the Part
First impressions matter! Dress smartly and ensure you look presentable. A tidy appearance reflects the high standards expected at Freedom Leisure. Plus, it shows that you take the opportunity seriously and are ready to represent the organisation well.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how they measure success in the role. It demonstrates your enthusiasm and helps you gauge if the job is the right fit for you.