At a Glance
- Tasks: Welcome visitors, handle enquiries, and support events in a vibrant community hub.
- Company: Join Freedom Leisure, a community-focused organisation dedicated to excellent service.
- Benefits: Enjoy discounts, incremental holidays, and fully funded training for career growth.
- Other info: Flexible hours with opportunities for professional development and a supportive team.
- Why this job: Be the friendly face of our centre and make a positive impact on visitors' experiences.
- Qualifications: Passion for customer service and ability to multitask in a busy environment.
The predicted salary is between 20543 - 20543 £ per year.
We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you’ll be the first point of contact for our customers – providing a warm welcome at reception and delivering excellent service. If you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up‑to‑date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
Teamwork & Operational Support
- Work as part of a collaborative, multi‑skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Hours: 31 hours per week, Monday – Sunday (rota basis)
We’re looking for someone who is:
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience
- Previous experience in a customer‑facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
Benefits
- My Staff Shop: discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and everyday spending.
- Discounted staff membership (including family members).
- Incremental holidays.
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension.
- Various insurance and saving schemes.
- Financial advice.
- Cycle‑to‑work and car leasing tax‑efficient schemes (salaried staff only).
- Fully funded training and career progression opportunities.
Closing date: 29th June 2026
Salary: up to £20,543 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Receptionist - Part Time - Blackbridge Community and Sports Hub in Gloucester employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a part-time Receptionist at the Blackbridge Community and Sports Hub, you will enjoy a range of benefits including discounts on leisure activities, a supportive employee assistance programme, and fully funded training opportunities to help you grow in your career. Join us in creating a welcoming environment for our community while enjoying a fulfilling role that prioritises customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time - Blackbridge Community and Sports Hub in Gloucester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Freedom Leisure and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Freedom Leisure and let us see your personality shine through!
We think you need these skills to ace Receptionist - Part Time - Blackbridge Community and Sports Hub in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Freedom Leisure.
Get Familiar with Our Brand:Before applying, take some time to learn about Freedom Leisure and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Freedom Leisure
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Freedom Leisure.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Freedom Leisure will surely appreciate.
