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- Tasks: Welcome visitors, handle enquiries, and keep the reception area looking fab.
- Company: Join Freedom Leisure, a vibrant community-focused organisation in Gloucester.
- Benefits: Enjoy discounts, a pension scheme, and an employee assistance programme.
- Other info: Flexible 32-hour rota with training and career progression opportunities.
- Why this job: Be the friendly face of our community and make a difference every day.
- Qualifications: Enthusiastic attitude and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Freedom Leisure in Gloucester is seeking an enthusiastic and customer-focused Receptionist to join their front-of-house team. You will be responsible for welcoming visitors, handling enquiries, and maintaining high standards in the reception area.
The role offers 32 hours per week on a rota basis, with opportunities for training and career progression. Benefits include discounts, a pension scheme, and an employee assistance programme.
Closing date for applications is May 22, 2026.
Front Desk & Customer Care Hero — Leisure & Community in Gloucester employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Customer Care Hero — Leisure & Community in Gloucester
✨Tip Number 1
Get to know the company! Research Freedom Leisure and their values. When you walk in for your interview, show them you’re not just another candidate but someone who genuinely cares about their mission and community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face at the front desk and how you’d handle them. Being able to demonstrate your problem-solving abilities will make you stand out as a true Customer Care Hero.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look professional and approachable when you arrive for your interview—this shows you’re ready to represent Freedom Leisure.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Front Desk & Customer Care Hero — Leisure & Community in Gloucester
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about the role and how you can contribute to our front-of-house team.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your previous roles in customer care!
Craft a Personal Cover Letter: A personalised cover letter can really make you stand out. Use it to tell us why you’re the perfect fit for the Receptionist role at Freedom Leisure and how you can help create a welcoming environment for our visitors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Freedom Leisure
✨Know Your Role Inside Out
Before the interview, make sure you understand what being a Receptionist at Freedom Leisure entails. Familiarise yourself with their services and values, as well as the specific responsibilities mentioned in the job description. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
As a Front Desk & Customer Care Hero, your ability to handle enquiries and welcome visitors is crucial. Prepare examples from your past experiences where you've excelled in customer service. Think about how you resolved issues or made someone's day better—this will show your potential employer that you're the right fit.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards expected in the reception area at Freedom Leisure.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they measure success in the reception area. This demonstrates your eagerness to grow and contribute to the team.