At a Glance
- Tasks: Manage a vibrant leisure centre, ensuring top-notch service and a welcoming atmosphere.
- Company: Join Freedom Leisure, a leading charitable trust focused on community well-being.
- Benefits: Enjoy discounts, flexible hours, and fully funded training for career growth.
- Other info: Be part of a supportive team that values diversity and personal development.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in customer service and team management is a plus, but training is provided.
The predicted salary is between 14182 - 14182 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together. Introducing Blackbridge Community and Sports Hub, located in Podsmead area of Gloucester city! It features modern studios, versatile multi-use spaces, and a full-size 3G pitch. Working in partnership with the Blackbridge Charitable Community Benefit Society to ensure these fantastic facilities serve as a central hub for the local community.
If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.
In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
- Hours: 20 hours per week, Monday - Sunday (rota basis)
- To actively manage and develop and motivate a team of operational staff
- To be responsible for the day to day duty management and running of the Leisure Centre to the highest standard
- To contribute to and understand the business and budgetary performance of the centre
- To be a proactive member of the leisure centre team
- A passion for the industry demonstrated through continuous professional development
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision making confidence
- Able to think on your feet and respond to variable demands
- DBS Check
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 5th June 2026
Salary: up to £14,182 per annum
Duty Manager - Part Time - Blackbridge Community and Sports Hub in Gloucester employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a leading charitable leisure trust dedicated to improving lives through leisure. Our Blackbridge Community and Sports Hub in Gloucester offers a vibrant work environment where you can thrive alongside a supportive team, with ample opportunities for personal and professional growth. Enjoy a comprehensive benefits package, including discounts, training, and a commitment to inclusivity, making it an ideal place for those passionate about creating positive experiences for the community.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Part Time - Blackbridge Community and Sports Hub in Gloucester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've provided great service or solved problems. This will help you shine during the interview.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working on a rota basis, so be prepared to discuss how you can adapt to different shifts and handle varying demands. This shows you're ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Freedom Leisure family. Don’t wait too long, as the post may close early if we get lots of applications!
We think you need these skills to ace Duty Manager - Part Time - Blackbridge Community and Sports Hub in Gloucester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping others and creating great experiences. Share any relevant experiences that highlight your passion for customer service and community engagement.
Tailor Your Application:Make sure to customise your application to fit the Duty Manager role at Blackbridge Community and Sports Hub. Highlight your skills in problem-solving, staff management, and customer service. We love seeing how your unique background can contribute to our mission of Improving Lives Through Leisure!
Be Yourself:We’re all about positive vibes, so don’t be afraid to let your personality shine in your application! Use a friendly tone and share anecdotes that reflect who you are. We want to know what makes you tick and how you can bring that energy to our team.
Apply Early:Don’t wait until the last minute to submit your application! The sooner you apply, the better your chances are, especially if we receive a high volume of applications. Head over to our website and get your application in as soon as possible – we can’t wait to hear from you!
How to prepare for a job interview at Freedom Leisure
✨Know the Company Culture
Before your interview, take some time to understand Freedom Leisure's mission of 'Improving Lives Through Leisure'. Familiarise yourself with their values and how they create welcoming spaces for the community. This will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be all about delivering amazing customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your problem-solving skills and ability to engage with people will make you stand out.
✨Demonstrate Team Leadership
Since the role involves managing and motivating a team, think of specific instances where you've successfully led a group or supported colleagues. Discuss how you can contribute to creating a positive team environment that reflects the inclusive culture at Freedom Leisure.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle real-life situations, like managing a busy day at the leisure centre or resolving a customer complaint. Practise your responses to these scenarios, focusing on your decision-making confidence and adaptability.
