At a Glance
- Tasks: Manage a vibrant leisure centre, ensuring top-notch service and a welcoming environment.
- Company: Join Freedom Leisure, a leading charitable trust focused on improving lives through leisure.
- Benefits: Enjoy discounts, career progression, and fully funded training in a supportive team.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make a real impact in your community while developing your skills and career.
- Qualifications: Experience in customer service and team management; training provided for newcomers.
The predicted salary is between 26834 - 26834 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.
As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported, and inspired.
If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.
We are looking for a Duty Manager to work at our Hassocks Sports Centre, to join our friendly and professional team. If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.
In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times.
Hours: 37 hours per week, Monday - Sunday (rota basis)
Requirements
- To actively manage and develop and motivate a team of operational staff
- To be responsible for the day to day duty management and running of the leisure centre to the highest standard
- To contribute to and understand the business and budgetary performance of the centre
- To be a proactive member of the leisure centre team
- A passion for the industry demonstrated through continuous professional development
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision making confidence
- Able to think on your feet and respond to variable demands
- NPLQ qualification (training can be provided)
- First aid at work (training can be provided)
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 12th June 2026
Salary: up to £26,834 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Duty Manager - Full Time - GL1 Leisure Centre in Gloucester employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a leading charitable leisure trust that prioritises the well-being of our employees and the communities we serve. Our Hassocks Sports Centre offers a vibrant work culture where you can thrive, with comprehensive training, career progression opportunities, and a supportive team environment. Enjoy a range of benefits including discounted memberships, a staff benefit scheme, and a commitment to your personal and professional growth, all while making a positive impact in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Full Time - GL1 Leisure Centre in Gloucester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be engaging with customers and staff daily. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Be ready to share your passion for leisure! Think about why you want to work in this industry and how you can contribute to making people's lives better. Your enthusiasm will shine through during the interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Freedom Leisure family. Don’t wait too long; apply now!
We think you need these skills to ace Duty Manager - Full Time - GL1 Leisure Centre in Gloucester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping others and creating great experiences. Share any relevant experiences that highlight your passion for customer service and community engagement.
Tailor Your Application:Make sure to customise your application to fit the Duty Manager role. Highlight your experience in managing teams and delivering excellent service. We love seeing how your unique background can contribute to our mission of Improving Lives Through Leisure!
Be Yourself:We’re all about positive vibes, so don’t be afraid to let your personality come through in your application. Share a bit about who you are and what makes you tick. Authenticity is key, and we want to know the real you!
Apply Early:Don’t wait until the last minute to submit your application! If you’re interested in joining our team, apply as soon as possible. We might close the application process early if we receive a lot of suitable candidates, so get your application in through our website today!
How to prepare for a job interview at Freedom Leisure
✨Know Your Stuff
Before the interview, make sure you understand Freedom Leisure's mission and values. Familiarise yourself with their commitment to improving lives through leisure and how they create welcoming spaces. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Duty Manager, engaging with customers and colleagues is key. Prepare examples from your past experiences where you've successfully managed teams or resolved customer issues. Highlight your ability to create positive experiences and demonstrate your passion for helping others.
✨Be Ready to Think on Your Feet
In this role, you'll need to respond to variable demands quickly. During the interview, be prepared for situational questions that test your problem-solving skills. Think of scenarios where you've had to make quick decisions and how you handled them effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the environment is the right fit for you.
