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- Tasks: Lead a team to ensure our leisure centre is welcoming, clean, and safe.
- Company: Join Freedom Leisure, committed to great customer service and environmental sustainability.
- Benefits: Enjoy discounts, a pension scheme, and fully funded training opportunities.
- Why this job: Make a positive impact in your community while developing your career in a supportive environment.
- Qualifications: Experience in customer service and team management; NPLQ desirable but training provided.
- Other info: Flexible hours with a rota schedule; apply early as positions may close quickly.
The predicted salary is between 13000 - 16000 £ per year.
What\’s important to us…
Customers – we have no business without them so we need to make sure they want to come back after each visit. This can only be achieved through our team delivering great service.
Partners – we work on behalf of our Council partners to deliver their services to the local community. We can\’t do this without our colleagues.
Green Matters – we are fully committed to being the most Environmental and Sustainable leisure operator we can be and we know we all have a part to play to reduce the impact on the environment.
Colleagues – our teams are the service! We can\’t achieve anything without them and hopefully this could be YOU!
If you care about delivering great customer experiences, want to give something back to the community where you live and want to help our environment, we would love for you to join our team at Freedom Leisure.
In the role of Duty Manager, you will be key to supporting all of our objectives and in many ways. This will start with ensuring our centres are welcoming, clean and safe by managing and supporting the team to undertake their roles.
A full training programme will be provided and for those that want to go further, we will work with you to develop a career path with us.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 25 hours a week, Monday to Sunday (Rota basis)
Requirements
- NPLQ desirable (training can be provided)
- DBS check
- To actively manage and develop and motivate a team of operational staff
- To be responsible for the day to day duty management and running of the leisure centre to the highest standard
- To contribute to and understand the business and budgetary performance of the centre
- To be a proactive member of the leisure centre team
- A passion for the industry demonstrated through continuous professional development
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision making confidence
- Able to think on your feet and respond to variable demands
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 15th August 2025
Salary: up to £15,915 per annum
Duty Manager - Part Time - Pemberton Leisure Centre employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Part Time - Pemberton Leisure Centre
✨Tip Number 1
Show your passion for customer service during any interactions. Since the role focuses heavily on delivering great experiences, share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 2
Familiarise yourself with Freedom Leisure's commitment to sustainability. Mention any personal or professional experiences that align with their green initiatives, as this will demonstrate your fit with their values.
✨Tip Number 3
Highlight your leadership skills by discussing how you've successfully managed teams in the past. Be ready to provide examples of how you motivated staff and handled challenges, as this is crucial for the Duty Manager role.
✨Tip Number 4
Be prepared to discuss your flexibility and decision-making abilities. The job requires working on a rota basis, so emphasise your adaptability and readiness to tackle varying demands in a busy leisure environment.
We think you need these skills to ace Duty Manager - Part Time - Pemberton Leisure Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Duty Manager position. Tailor your application to highlight how your skills and experiences align with their expectations.
Highlight Customer Service Skills: Since delivering great customer experiences is crucial, make sure to emphasise any relevant experience in customer service. Provide specific examples of how you've successfully managed customer interactions or resolved issues in the past.
Show Your Passion for the Industry: Express your enthusiasm for the leisure industry and commitment to sustainability. Mention any relevant training or professional development you've undertaken that demonstrates your dedication to continuous improvement.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Leadership Skills
As a Duty Manager, you'll be managing a team. Highlight your experience in motivating and developing staff. Discuss how you've successfully led teams in previous roles and the positive outcomes that resulted.
✨Emphasise Your Commitment to Sustainability
Since the company values environmental responsibility, be prepared to discuss how you can contribute to their green initiatives. Share any relevant experiences or ideas you have for promoting sustainability in a leisure centre setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to think on your feet and how you handled unexpected challenges in a previous role.
