At a Glance
- Tasks: Manage a team and ensure top-notch service at our community leisure centre.
- Company: Join Freedom Leisure, a leading charitable trust focused on improving lives through leisure.
- Benefits: Enjoy discounts, incremental holidays, and fully funded training opportunities.
- Other info: Flexible hours with room for growth in a vibrant team atmosphere.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Experience in customer service and team management is preferred, but training is provided.
The predicted salary is between 14182 - 14182 € per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.
As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.
You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.
Introducing Blackbridge Community and Sports Hub, located in Podsmead area of Gloucester city! It features modern studios, versatile multi-use spaces, and a full-size 3G pitch. Working in partnership with the Blackbridge Charitable Community Benefit Society to ensure these fantastic facilities serve as a central hub for the local community.
If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.
In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times.
Hours: 20 hours per week, Monday - Sunday (rota basis)
Requirements
- To actively manage and develop and motivate a team of operational staff
- To be responsible for the day to day duty management and running of the Leisure Centre to the highest standard
- To contribute to and understand the business and budgetary performance of the centre
- To be a proactive member of the leisure centre team
- A passion for the industry demonstrated through continuous professional development
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision making confidence
- Able to think on your feet and respond to variable demands
- DBS Check
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 5th June 2026
Salary: up to £14,182 per annum
Duty Manager - Part Time - Blackbridge Community and Sports Hub employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a leading charitable leisure trust that prioritises the well-being of our employees and the communities we serve. Our Blackbridge Community and Sports Hub in Gloucester offers a vibrant work environment where you can grow your career while making a positive impact on people's lives. With comprehensive training, a supportive culture, and a range of employee benefits including discounts and wellness programmes, we ensure that our team feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Part Time - Blackbridge Community and Sports Hub
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've provided great service or solved problems. We want to hear those stories during your chat!
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working on a rota basis, so be prepared to discuss how you can adapt to different shifts and situations. Highlighting your ability to think on your feet will definitely impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our community at Blackbridge Community and Sports Hub. Don’t wait too long; we might close applications early!
We think you need these skills to ace Duty Manager - Part Time - Blackbridge Community and Sports Hub
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you’re genuinely excited about creating great experiences for our customers!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any past roles where you've provided excellent customer service or managed a team, as this will resonate with us.
Be Yourself:We love authenticity! Don’t be afraid to let your personality come through in your writing. Share your unique story and how it aligns with our mission of Improving Lives Through Leisure.
Apply Early:If you’re interested, don’t wait until the last minute! We might close applications early if we get a lot of interest. Head over to our website and submit your application as soon as you can!
How to prepare for a job interview at Freedom Leisure
✨Know the Mission
Before your interview, take some time to understand Freedom Leisure's mission of 'Improving Lives Through Leisure'. This will help you align your answers with their values and show that you're genuinely interested in making a positive impact in the community.
✨Showcase Your Customer Service Skills
Since this role is all about delivering amazing customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can create welcoming and inclusive spaces for everyone.
✨Demonstrate Team Spirit
As a Duty Manager, you'll be leading a team. Share examples of how you've motivated and developed others in previous roles. Highlight your ability to work collaboratively and support your colleagues, especially if you have experience in diverse teams.
✨Be Ready for Problem-Solving
Prepare for questions that assess your problem-solving skills. Think of scenarios where you've had to think on your feet or handle unexpected challenges. Show them that you can maintain a calm and effective approach in a busy environment.
