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- Tasks: Lead a team to create welcoming and safe leisure spaces for everyone.
- Company: Join Freedom Leisure, a top charitable leisure trust in the UK.
- Benefits: Enjoy discounts, training, career progression, and a supportive work environment.
- Why this job: Make a real impact in your community while developing your career.
- Qualifications: Passion for customer service and team management; training provided.
- Other info: Flexible hours with opportunities for personal and professional growth.
The predicted salary is between 19307 - 24134 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we\’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it\’s our people who make the difference.
As one of the UK\’s leading charitable leisure trusts, we\’re proud of our mission of Improving Lives Through Leisure. We\’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone – because everyone deserves to feel good. We\’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.
If you\’re passionate about helping others and love creating great experiences, you\’ll feel right at home with us. You don\’t need to be an expert to get started – we\’ll give you all the training and support you need. With over 130 centres across England and Wales, there\’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We\’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
In the role of Duty Manager, you will be key to supporting all of our objectives and in many ways. This will start with ensuring our centres are welcoming, clean and safe by managing and supporting the team to undertake their roles.
A full training programme will be provided and for those that want to go further, we will work with you to develop a career path with us.
Hours: 37 hours per week, Monday – Sunday (rota basis)
Requirements:
- RLSS National Pool Lifeguard Qualification (training will be given to gain qualification)
- DBS Check
- To actively manage and develop and motivate a team of operational staff
- To be responsible for the day to day duty management and running of the leisure centre to the highest standard
- To contribute to and understand the business and budgetary performance of the centre
- To be a proactive member of the leisure centre team
- A passion for the industry demonstrated through continuous professional development
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision making confidence
- Able to think on your feet and respond to variable demands
Benefits:
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 13 October 2025
Salary: up to £24,134 per annum
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Duty Manager - Full Time - Worcester employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Full Time - Worcester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's vibe. They’re all about positive energy and making a difference, so think about how you can show that you share their passion for helping others.
✨Tip Number 2
Practice your customer service skills! Since they value amazing service, be ready to share examples of how you've gone above and beyond for customers in the past. It’s all about showing you can create those great experiences they’re after.
✨Tip Number 3
Show off your team spirit! As a Duty Manager, you'll be leading a team, so highlight any experience you have in motivating and developing others. Talk about how you’ve supported your colleagues in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Freedom Leisure family and making a positive impact.
We think you need these skills to ace Duty Manager - Full Time - Worcester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping others and creating great experiences. Share any relevant experiences that highlight your passion for the leisure industry.
Tailor Your Application: Make sure to customise your application to fit the Duty Manager role. Highlight your experience in customer service, team management, and problem-solving. We love seeing how your skills align with our mission to improve lives through leisure!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re all about positive vibes and great people, so show us who you are! Authenticity goes a long way in making a connection with us.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, we can’t wait to see what you bring to the Freedom Leisure family!
How to prepare for a job interview at Freedom Leisure
✨Know Your Stuff
Before the interview, make sure you understand Freedom Leisure's mission and values. Familiarise yourself with their commitment to improving lives through leisure and how they create welcoming spaces. This will show your genuine interest in the role and the company.
✨Showcase Your People Skills
As a Duty Manager, you'll be managing a team and interacting with customers daily. Prepare examples of how you've successfully led a team or resolved customer issues in the past. Highlight your ability to motivate others and create positive experiences.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you had to think on your feet or handle unexpected challenges. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows you're engaged and serious about the position. You might ask about training opportunities or how the team collaborates to ensure a great customer experience.
