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- Tasks: Manage a vibrant leisure centre, ensuring excellent customer experiences and team motivation.
- Company: Join Freedom Leisure, a leading charitable trust focused on improving lives through leisure.
- Benefits: Enjoy discounts, funded training, and a supportive work environment with career growth.
- Other info: Dynamic role with varied tasks and opportunities to progress in the leisure industry.
- Why this job: Make a real impact in your community while having fun and developing your skills.
- Qualifications: Experience in customer service and team management; training provided for the right candidate.
The predicted salary is between 26395 - 26395 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together. Our Centre Management Team help to provide the services and activities that have a hugely positive impact in our local communities. To achieve this we are recruiting a Duty Manager on a full‑time basis to work at our Centre. As an integral part of the site team your work will support the delivery a huge variety of services and ensure our customers receive an excellent experience at our centre.
The role will be busy and varied, no two days will be the same. You will have a good level of autonomy and we’ll be interested in your ideas and suggestions. You will be involved in managing a motivated staff team, organising events and activities, helping customers, making plans for the centre and contributing to genuinely improving peoples’ lives through leisure.
Hours: 37.5 hours per week, Monday to Sunday (Rota basis)
- To actively manage and develop and motivate a team of operational staff
- To be responsible for the day to day duty management and running of the leisure centre to the highest standard
- To contribute to and understand the business and budgetary performance of the centre
- To be a proactive member of the leisure centre team
- A passion for the industry demonstrated through continuous professional development
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision‑making confidence
- Able to think on your feet and respond to variable demands
- NPLQ qualification (training provided if required)
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits.
- Get discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and your day‑to‑day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 3rd April 2026
Salary: Up to £26,395 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Duty Manager - Full Time - Malvern Splash Leisure Complex employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Full Time - Malvern Splash Leisure Complex
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making people feel good, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your teamwork spirit! Freedom Leisure values collaboration, so be prepared to discuss how you've worked well with others in previous roles. Highlight any leadership experiences too, as they’re looking for someone who can motivate a team.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you figure out if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Duty Manager - Full Time - Malvern Splash Leisure Complex
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and creating great experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Duty Manager role. Mention any relevant experience in customer service or team management that shows you’re a perfect fit for our vibrant team.
Show Enthusiasm: We love seeing candidates who are genuinely excited about the opportunity! Share why you want to join Freedom Leisure and how you can contribute to making a positive impact in our communities.
Apply Early: Don’t wait until the last minute! If you’re interested in the role, apply as soon as possible through our website. This way, you’ll have the best chance of being considered before the closing date.
How to prepare for a job interview at Freedom Leisure
✨Know Your Stuff
Before the interview, make sure you understand Freedom Leisure's mission and values. Familiarise yourself with their commitment to improving lives through leisure and how they create welcoming spaces for everyone. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be all about delivering amazing customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled challenging situations to ensure a positive experience.
✨Be Ready to Share Ideas
Freedom Leisure values input from its team members. Think of a few suggestions or ideas you could bring to the table regarding events or activities at the centre. This shows that you're proactive and ready to contribute to the team’s success right from the start.
✨Demonstrate Your Passion
Let your enthusiasm for the leisure industry shine through during the interview. Share why you’re passionate about helping others and creating great experiences. This will resonate well with the interviewers and align with their goal of making a real impact in the community.