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- Tasks: Lead a team to ensure our leisure centre is welcoming, clean, and safe.
- Company: Join Freedom Leisure, a top charitable trust dedicated to improving lives through leisure.
- Benefits: Enjoy discounts, a pension scheme, and fully funded training opportunities.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Experience in management and customer service; First Aid and NPLQ qualifications are a plus.
- Other info: Flexible working hours with a focus on personal growth and team spirit.
The predicted salary is between 21506 - 26883 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good!
At Freedom Leisure, we’re all about positive vibes, great people, and makinga real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.
As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone – because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.
If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started – we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
In the role of Duty Manager, you will be key to supporting all of our objectives and in many ways. This will start with ensuring our centres are welcoming, clean and safe by managing and supporting the team to undertake their roles.
A full training programme will be provided and for those that want to go further, we will work with you to develop a career path with us.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 40 hours per week, Monday – Sunday (rota basis)
- First Aid at Work Certificate – desirable – willingness to gain qualification considered
- NPLQ qualification
- DBS check
- The ability to develop and motivate a team of staff
- Experience of day to day management and being responsible for an area of income
- Knowledge and understanding of business and budgetary performance
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision making confidence
- Able to think on your feet and respond to variable demands
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 8th September 2025
Salary: up to £26,883 per annum
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Duty Manager - Full Time - Guildford Lido employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Full Time - Guildford Lido
✨Tip Number 1
Familiarise yourself with Freedom Leisure's mission and values. Understanding their commitment to community and customer service will help you align your responses during interviews, showcasing your passion for creating positive experiences.
✨Tip Number 2
Highlight any previous experience in team management or customer service roles. Be ready to share specific examples of how you've motivated a team or resolved customer issues, as this will demonstrate your suitability for the Duty Manager position.
✨Tip Number 3
Prepare to discuss your problem-solving skills and ability to think on your feet. Consider scenarios where you've had to make quick decisions or adapt to changing circumstances, as these are crucial traits for a Duty Manager.
✨Tip Number 4
Show enthusiasm for personal development and training opportunities. Express your willingness to gain qualifications like the First Aid at Work Certificate or NPLQ, as this reflects your commitment to both your career and the safety of the centre.
We think you need these skills to ace Duty Manager - Full Time - Guildford Lido
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Duty Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in management, customer service, or similar roles. Provide specific examples of how you've successfully led a team or improved customer satisfaction.
Express Your Passion: Make sure to convey your enthusiasm for helping others and creating positive experiences. Share personal anecdotes or motivations that demonstrate your commitment to the values of Freedom Leisure.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
As a Duty Manager, you'll be at the forefront of customer interactions. Make sure to express your enthusiasm for providing excellent service and share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Team Leadership Skills
Highlight your experience in managing and motivating teams. Discuss specific instances where you successfully led a team, resolved conflicts, or improved team performance, as this role requires strong leadership abilities.
✨Be Prepared to Discuss Problem-Solving Scenarios
The ability to think on your feet is crucial for this position. Prepare for questions that ask you to describe how you've handled challenging situations in the past, particularly in a management context.
✨Understand the Company’s Mission
Familiarise yourself with Freedom Leisure's mission of 'Improving Lives Through Leisure'. Be ready to discuss how your values align with theirs and how you can contribute to creating welcoming and inclusive spaces for the community.
