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- Tasks: Manage daily operations and ensure top-notch service at Goldenstones Leisure Centre.
- Company: Join Freedom Leisure, a community-focused organisation dedicated to inclusivity and employee well-being.
- Benefits: Enjoy discounts, a pension scheme, and fully funded training opportunities.
- Why this job: Be part of a diverse team where your contributions matter and career growth is supported.
- Qualifications: Experience in customer service and staff management; flexibility and problem-solving skills are essential.
- Other info: Apply soon as the position may close early due to high demand.
The predicted salary is between 19307 - 24134 £ per year.
At Freedom Leisure we can offer a friendly working environment that brings lots of variety every day. We are looking for a Duty Manager to work at our Goldenstones Leisure Centre, to join our friendly and professional team. If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.
In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times. If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to 'move up the ladder' and that's absolutely fine with us. What is really important is that you are happy in your work.
At Freedom Leisure we welcome our diverse local community to our centres every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Freedom Leisure, You Matter!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. We aim to be the employer of choice within our industry and we strive for this every day.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 37 hours per week, Monday to Sunday (rota basis)
- To actively manage and develop and motivate a team of operational staff
- To be responsible for the day to day duty management and running of the leisure centre to the highest standard
- To contribute to and understand the business and budgetary performance of the centre
- To be a proactive member of the leisure centre team
- A passion for the industry demonstrated through continuous professional development
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision making confidence
- Able to think on your feet and respond to variable demands.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing Date: 6th June 2025
Salary: Up to £24,134 per annum
Duty Manager - Full Time - Goldenstones Leisure Centre employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Full Time - Goldenstones Leisure Centre
✨Tip Number 1
Familiarise yourself with the values and mission of Freedom Leisure. Understanding their commitment to inclusivity and community engagement will help you align your approach during interviews and discussions, showcasing that you share their vision.
✨Tip Number 2
Highlight any previous experience in customer service or team management during your conversations. Even if it's not directly related to leisure centres, demonstrating your ability to engage with people and manage a team will be crucial for this role.
✨Tip Number 3
Prepare to discuss how you handle problem-solving in dynamic environments. As a Duty Manager, you'll need to think on your feet, so sharing specific examples of past experiences where you've successfully navigated challenges will set you apart.
✨Tip Number 4
Show enthusiasm for continuous professional development. Since Freedom Leisure offers training opportunities, expressing your eagerness to learn and grow within the role can demonstrate your long-term commitment to the position.
We think you need these skills to ace Duty Manager - Full Time - Goldenstones Leisure Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Duty Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and team management. Share specific examples of how you've successfully engaged with customers or led a team in previous roles.
Highlight Relevant Experience: Make sure to emphasise any previous experience in duty management or similar roles. Include details about your problem-solving skills, ability to work autonomously, and any training or development you've undertaken in the industry.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at Freedom Leisure
✨Show Your People Skills
As a Duty Manager, you'll be engaging with customers and colleagues daily. Make sure to highlight your communication skills and any previous experience in customer service during the interview. Share examples of how you've successfully interacted with diverse groups.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and the ability to handle unexpected situations. Prepare to discuss specific instances where you've resolved issues effectively, showcasing your ability to think on your feet.
✨Express Your Passion for the Industry
Freedom Leisure values a passion for the leisure industry. Be ready to talk about what excites you about working in this field and how you stay updated on trends or developments that could benefit the centre.
✨Emphasise Teamwork and Leadership
As a Duty Manager, you'll be leading a team. Share your experiences in managing or motivating teams, and explain how you foster a positive work environment. Highlight any training or development initiatives you've been involved in.
