Duty Manager - Full Time - Cinderford

Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. We run leisure and cultural facilities, gyms, and swimming pools – the heart of it all is our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of improving lives through leisure. We help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone – because everyone deserves to feel good.

We deliver amazing customer service with a smile every day, creating spaces where people feel at home, supported and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started – we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s room to grow. Many of our team members have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued and supported to thrive – because when our team reflects the communities we serve, we all grow stronger together. If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it seems, but we’ll provide all the training needed to be a successful Duty Manager.

In the role of Duty Manager you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facility at all times.

Hours: 37 Hours Per Week, Monday to Sunday – Rota Basis

Responsibilities

• Actively manage, develop and motivate a team of operational staff.
• Be responsible for the day‑to‑day duty management and running of the leisure centre to the highest standard.
• Contribute to and understand the business and budgetary performance of the centre.
• Be a proactive member of the leisure centre team.
• Show a passion for the industry through continuous professional development.
• Demonstrate experience in problem solving, customer service and staff management.
• Have experience working in a Duty Management or similar role.

Qualifications

• Be able to work flexibly with a level of autonomy and decision‑making confidence.
• Able to think on your feet and respond to variable demands.
• RLSS National pool qualification, desirable (training can be provided).
• Enhanced DBS check.

Benefits

• My Staff Shop – access to discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and everyday spending.
• Discounted Staff membership (including family members).
• Incremental holidays.
• Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
• Company pension.
• Various insurance and saving schemes.
• Financial advice.
• Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only).
• Fully funded training and career progression opportunities in a team‑working environment.