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For Companies At a Glance
- Tasks: Lead and motivate a team while managing daily operations at the leisure centre.
- Company: Join Freedom Leisure, a top UK charitable trust focused on improving lives through leisure.
- Benefits: Enjoy discounts, flexible working, funded training, and a supportive work environment.
- Why this job: Make a real impact in your community while developing your career in a fun atmosphere.
- Qualifications: Experience in team leadership and duty management is essential; training provided.
- Other info: DBS check required; apply by 19th September 2025.
The predicted salary is between 21606 - 37810 £ per year.
Overview
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. We run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.
If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started – we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
Role and Responsibilities
- To actively manage and develop and motivate a team of operational staff
- To be responsible for the day to day duty management and running of the leisure centre to the highest standard
- To contribute to and understand the business and budgetary performance of the centre
- To be a proactive member of the leisure centre team
- A passion for the industry demonstrated through continuous professional development
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision making confidence
- Able to think on your feet and respond to variable demands
- DBS check
Requirements / Qualifications
- Experience of leading and developing a team of operational staff
- Experience in duty management or a similar role
- Ability to work with autonomy and make decisions
- DBS check
Benefits
- My Staff Shop, our staff benefit scheme with discounts on cinema tickets, travel, high street vouchers, gifts, days out, leisure activities, and everyday spending
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential counselling
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing schemes (salaried staff only)
- Fully funded training and career progression opportunities in a collaborative environment
Closing date: 19th September 2025
Salary: Up to £27,008 per annum
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Duty Manager - Full Time - Bourton Leisure Centre employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Full Time - Bourton Leisure Centre
✨Tip Number 1
Familiarise yourself with Freedom Leisure's mission and values. Understanding their commitment to improving lives through leisure will help you align your passion for customer service with their goals during any discussions or interviews.
✨Tip Number 2
Highlight your experience in team management and customer service. Be ready to share specific examples of how you've motivated a team or resolved customer issues, as these are key aspects of the Duty Manager role.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios that showcase your ability to think on your feet. This will be crucial in a dynamic environment like a leisure centre where demands can change rapidly.
✨Tip Number 4
Network with current or former employees of Freedom Leisure if possible. They can provide insights into the company culture and expectations, which can give you an edge in understanding what they value in a Duty Manager.
We think you need these skills to ace Duty Manager - Full Time - Bourton Leisure Centre
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience in duty management or similar roles. Provide specific examples of how you've led teams, solved problems, and delivered excellent customer service.
Express Your Passion: Convey your enthusiasm for the leisure industry and your commitment to improving lives through leisure. Share any relevant training or professional development that demonstrates your dedication.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Leisure
Make sure to express your enthusiasm for the leisure industry during the interview. Share any personal experiences or stories that highlight your commitment to improving lives through leisure, as this aligns perfectly with Freedom Leisure's mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led and motivated a team in previous roles. Discuss specific challenges you faced and how you overcame them, showcasing your ability to manage staff effectively and create a positive work environment.
✨Highlight Customer Service Experience
Since delivering amazing customer service is key for this role, be ready to discuss your experience in problem-solving and handling customer queries. Use real-life scenarios to illustrate how you went above and beyond to ensure customer satisfaction.
✨Be Ready for Situational Questions
Expect questions that assess your ability to think on your feet and make decisions under pressure. Prepare for situational questions by thinking about past experiences where you had to adapt quickly and how you managed those situations effectively.
