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- Tasks: Lead a dynamic team to ensure top-notch service and a welcoming environment.
- Company: Join Freedom Leisure, a friendly and inclusive workplace that values diversity.
- Benefits: Enjoy discounts, a pension scheme, and fully funded training opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in customer service and team management; RLSS National Pool Lifeguard Qualification required.
- Other info: Flexible hours with a supportive team culture and career progression options.
The predicted salary is between 20834 - 26043 £ per year.
At Freedom Leisure we can offer a friendly working environment that brings lots of variety every day. If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.
In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering friendly, clean and safe facilities at all times. If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder' and that's absolutely fine with us. What is really important is that you are happy in your work.
At Freedom Leisure we welcome our diverse local community to our centres every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Freedom Leisure, You Matter!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. We aim to be the employer of choice within our industry and we strive for this every day.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 37 hours per week, Monday - Sunday (Rota basis)
Requirements:
- RLSS National Pool Lifeguard Qualification
- To actively manage and develop and motivate a team of operational staff
- To be responsible for the day to day duty management and running of the Leisure Centre to the highest standard
- To contribute to and understand the business and budgetary performance of the centre
- To be a proactive member of the leisure centre team
- A passion for the industry demonstrated through continuous professional development
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision making confidence
- Able to think on your feet and respond to variable demands
Benefits:
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 13th February 2026
Salary: up to £26,043 per annum
Duty Manager - Full Time - Arc Leisure Matlock employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Full Time - Arc Leisure Matlock
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their values and community focus will help you connect with them during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers and colleagues, think of examples from your past experiences where you've successfully managed interactions. We want to see that you can bring a friendly vibe to the team!
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of situations where you've had to think on your feet or handle unexpected challenges. This will show that you're adaptable and can thrive in a busy leisure centre environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Freedom Leisure family. So, get your application in ASAP!
We think you need these skills to ace Duty Manager - Full Time - Arc Leisure Matlock
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Duty Manager role. Mention any relevant skills or experiences that demonstrate your ability to manage a team and provide excellent service.
Show Your Enthusiasm: Express your excitement about working in a friendly and diverse environment. We love candidates who are eager to contribute to our community and help create a welcoming atmosphere for everyone.
Apply Early: Don’t wait until the last minute to submit your application! We might close the post early if we receive a lot of suitable applications, so get yours in as soon as possible through our website.
How to prepare for a job interview at Freedom Leisure
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager at Freedom Leisure. Familiarise yourself with their commitment to customer service and team management. This will help you demonstrate how your skills align with their expectations.
✨Showcase Your People Skills
Since this role involves engaging with customers and colleagues, be prepared to share examples of how you've successfully interacted with diverse groups in the past. Highlight any experience you have in problem-solving and managing teams, as these are key aspects of the job.
✨Emphasise Your Flexibility
The job requires working on a rota basis, so it's important to convey your willingness to adapt to different schedules. Discuss any previous roles where you had to be flexible and how you managed varying demands effectively.
✨Express Your Passion for the Industry
Freedom Leisure values continuous professional development, so be ready to talk about your passion for the leisure industry. Mention any relevant training or experiences that showcase your commitment to growth and how you can contribute positively to their team.
