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- Tasks: Welcome and assist community members at Malvern Splash, ensuring a friendly atmosphere.
- Company: Join Freedom Leisure, a not-for-profit trust dedicated to enhancing local wellbeing through leisure activities.
- Benefits: Enjoy discounts, a supportive team, and fully funded training opportunities.
- Why this job: Make a real difference in people's lives while working in a vibrant, community-focused environment.
- Qualifications: Experience in face-to-face customer service and strong interpersonal skills are essential.
- Other info: Flexible hours on weekends with potential for career progression.
The predicted salary is between 10600 - 10600 £ per year.
If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real difference to local people’s lives then Freedom Leisure is the place for you!
We are a not-for-profit leisure trust with a strong purpose and commitment to support our local communities and hard-to-reach groups, encouraging them to become more active, enhancing their physical and mental wellbeing and contributing to improved lives.
As a Customer Service Assistant you will welcome the community into the facility, whether that be a seasoned gym goer or somebody making their first steps into the facility. We strive to provide a warm friendly welcome to all.
Joining part of friendly and supportive team you will be you will build your knowledge of what’s on offer at Malvern Splash so that you can share this with our members. No two days will be the same as you interact with the wide range of members, you will also have the opportunity to deliver our catering service from the combined reception Café area.
If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 21 hours per week, Saturday – Sunday (Rota basis)
- Experience of serving customers in a face to face environment
- Able to promote services and sell the different products that Freedom leisure offer
- The skill to establish key relationships swiftly and appropriately
- High level of professionalism and integrity, enthusiasm and motivation
- Well developed interpersonal skills, able to negotiate and persuade people both internally and externally
- Highly organized with a good attention to detail
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings).
- All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.
Closing Date: 17th July 2025
Salary: up to £13,369 per annum
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Customer Service Assistant - Part Time - Malvern Splash Leisure Complex employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Part Time - Malvern Splash Leisure Complex
✨Tip Number 1
Familiarise yourself with the services and activities offered at Malvern Splash. This knowledge will help you engage with customers effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your interpersonal skills by practicing how to establish rapport quickly. Think of examples from past experiences where you've successfully connected with customers, as this will be crucial in a customer service environment.
✨Tip Number 3
Be prepared to discuss your motivation for working in a community-focused role. Highlight your passion for promoting health and wellbeing, as this aligns with Freedom Leisure's mission and will resonate well with the hiring team.
✨Tip Number 4
Consider visiting Malvern Splash before your application or interview. This will give you firsthand experience of the environment and allow you to speak more authentically about what you can bring to the team.
We think you need these skills to ace Customer Service Assistant - Part Time - Malvern Splash Leisure Complex
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with what Freedom Leisure is looking for.
Craft a Personal Statement: Write a personal statement that reflects your passion for promoting health and wellbeing in the community. Share specific examples of how you've provided excellent customer service in previous roles, especially in face-to-face environments.
Highlight Relevant Experience: Make sure to emphasise any relevant experience you have in customer service, particularly in leisure or fitness settings. Mention your ability to build relationships and promote services effectively, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows professionalism and attention to detail, which are important qualities for this role.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for helping others and improving their wellbeing. Share any relevant experiences where you've inspired or supported individuals in becoming more active, as this aligns perfectly with the values of Freedom Leisure.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully served customers face-to-face. Highlight your ability to establish relationships quickly and your approach to handling different customer needs, as this is crucial for a Customer Service Assistant role.
✨Familiarise Yourself with Malvern Splash Offerings
Research the services and products available at Malvern Splash. Being knowledgeable about what the facility offers will allow you to engage confidently with members and promote services effectively during the interview.
✨Exhibit Professionalism and Enthusiasm
During the interview, maintain a high level of professionalism while also showcasing your enthusiasm for the role. Employers appreciate candidates who are motivated and can convey a positive attitude, especially in a customer-facing position.