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- Tasks: Assist customers at Crowborough Leisure Centre, providing exceptional service and support.
- Company: Join Freedom Leisure, a not-for-profit trust dedicated to improving community wellbeing through leisure activities.
- Benefits: Enjoy discounts, flexible hours, training, and career progression opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience in a fun environment.
- Qualifications: Experience in customer service is preferred; a friendly and team-oriented attitude is essential.
- Other info: Part-time role with 5 hours per week on Wednesdays; apply early as positions may close quickly.
Do you want to make a difference within your local community, supporting people to improve their lives through leisure?
If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!
We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.
We are looking for a Customer Service Assistant to join our team at Crowborough Leisure Centre. Being the first point of contact for customers entering the centre, you must be able to deliver exceptional customer service at all times. Ideally you will have experience of dealing with customers, either face to face or via the telephone. You will be operating the till, processing memberships, preparing and selling food and drink (as required) and generally ensuring a great service is received by all our customers. We want our employees and customer to have the best experience possible, so if this sounds like you, we want to hear from you.
The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 5 hours per week, Wednesday\’s (rota basis)
- To provide an efficient catering service, prepare food as required, provide excellent customer service at all times and maintain a hygienic catering area.
- To serve the leisure centre’s customers using exceptional customer service skills
- Promote and sell the different products that Freedom Leisure offer
- Experience of serving customers in a face to face environment
- Ability to prioritise
- Team orientated approach
- To be friendly, helpful and polite
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 17th July 2025
Salary: up to £12.21 per hour
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Customer Service Assistant - Part Time - Crowborough Leisure Centre employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Part Time - Crowborough Leisure Centre
✨Tip Number 1
Familiarise yourself with Freedom Leisure's mission and values. Understanding their commitment to community engagement and promoting active lifestyles will help you align your conversation during the interview, showcasing your passion for making a difference.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond to assist customers, as this will demonstrate your ability to deliver exceptional service, which is crucial for this role.
✨Tip Number 3
Show enthusiasm for the leisure activities offered at Crowborough Leisure Centre. Whether it's swimming lessons or walking football, expressing genuine interest in these activities can set you apart and show that you're invested in the community's wellbeing.
✨Tip Number 4
Be ready to discuss how you work within a team. Since the role requires a team-oriented approach, sharing examples of successful teamwork and collaboration will highlight your ability to contribute positively to the work environment.
We think you need these skills to ace Customer Service Assistant - Part Time - Crowborough Leisure Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for community service and customer interaction. Share specific examples of how you've positively impacted customers in previous roles, especially in face-to-face environments.
Highlight Relevant Experience: Make sure to emphasise any previous customer service experience you have, particularly in leisure or hospitality settings. Mention your ability to work in a team and your friendly, helpful attitude.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for supporting the local community during the interview. Share any personal experiences or initiatives you've been involved in that demonstrate your commitment to helping others improve their wellbeing through leisure activities.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to ensure customer satisfaction, as this role requires a strong focus on delivering a great experience for all customers.
✨Familiarise Yourself with Freedom Leisure's Offerings
Research the various programmes and services offered by Freedom Leisure. Being knowledgeable about their swimming lessons, walking football, and other activities will show your genuine interest in the role and help you answer questions more effectively.
✨Emphasise Teamwork and Communication Skills
Since this position requires a team-oriented approach, be ready to discuss your ability to work collaboratively with others. Provide examples of how you've successfully communicated and worked within a team to achieve common goals in past experiences.