At a Glance
- Tasks: Assist customers at Crowborough Leisure Centre, providing exceptional service and support.
- Company: Join Freedom Leisure, a not-for-profit trust dedicated to improving community wellbeing through leisure activities.
- Benefits: Enjoy discounts, flexible hours, training, and career progression opportunities.
- Other info: Part-time role with 5 hours per week on Wednesdays; apply early as positions may close quickly.
- Why this job: Make a real difference in your community while gaining valuable experience in a fun environment.
- Qualifications: Experience in customer service is preferred; a friendly and team-oriented attitude is essential.
Do you want to make a difference within your local community, supporting people to improve their lives through leisure?
If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!
We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.
We are looking for a Customer Service Assistant to join our team at Crowborough Leisure Centre. Being the first point of contact for customers entering the centre, you must be able to deliver exceptional customer service at all times. Ideally you will have experience of dealing with customers, either face to face or via the telephone. You will be operating the till, processing memberships, preparing and selling food and drink (as required) and generally ensuring a great service is received by all our customers. We want our employees and customer to have the best experience possible, so if this sounds like you, we want to hear from you.
The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 5 hours per week, Wednesday\'s (rota basis)
- To provide an efficient catering service, prepare food as required, provide excellent customer service at all times and maintain a hygienic catering area.
- To serve the leisure centre’s customers using exceptional customer service skills
- Promote and sell the different products that Freedom Leisure offer
- Experience of serving customers in a face to face environment
- Ability to prioritise
- Team orientated approach
- To be friendly, helpful and polite
We want you to love coming to work, feeling healthy, happy and valued. That\'s why we\'ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 17th July 2025
Salary: up to £12.21 per hour
#J-18808-LjbffrCustomer Service Assistant - Part Time - Crowborough Leisure Centre employer: Freedom Leisure
Freedom Leisure is an exceptional employer dedicated to making a positive impact in the local community through leisure activities. With a strong commitment to employee wellbeing, we offer a supportive work culture, comprehensive training, and numerous career progression opportunities across our extensive network of facilities. Our benefits package includes discounts, a company pension, and a focus on employee health, ensuring that you feel valued and motivated while making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Part Time - Crowborough Leisure Centre
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Freedom Leisure and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Freedom Leisure and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Part Time - Crowborough Leisure Centre
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Freedom Leisure.
Get Familiar with Our Brand:Before applying, take some time to learn about Freedom Leisure and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Freedom Leisure
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Freedom Leisure.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Freedom Leisure will surely appreciate.
