At a Glance
- Tasks: Assist customers, serve food and drinks, and promote memberships at our leisure centre.
- Company: Join Freedom Leisure, a not-for-profit trust dedicated to improving community wellbeing through active lifestyles.
- Benefits: Enjoy flexible hours, training, paid leave, discounts, and potential for permanent roles.
- Other info: Casual hours available; apply early as positions may close quickly.
- Why this job: Make a real difference in your community while enjoying a fun and supportive work environment.
- Qualifications: Previous customer service experience is ideal; enthusiasm and teamwork are essential.
Do you want to make a difference within your local community, supporting people to improve their lives through leisure? If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real difference to local people's lives then Freedom Leisure is the place for you! We are a not-for-profit leisure trust with a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives.
We are looking for a Customer Service Assistant to join our friendly and professional team. You will provide an efficient catering service, serving drinks, preparing and serving food and snacks in our café as well as assisting customers on the Reception desk. You will be delivering excellent customer service at all times. Ideally coming from a similar role, you will be a genuine team player, able to work off your own initiative and be enthusiastic and motivated. You will also be responsible for assisting with growing the membership numbers and increasing income.
The good thing is that we provide you with full training and great potential for career progression. We have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love having a positive impact in their local communities and enjoy the variety that the role provides.
Hours: Casual hours, as and when required.
- To provide an efficient catering service, prepare food as required, provide excellent customer service at all times and maintain a hygienic catering area.
- To operate catering equipment effectively and safely, ensuring high standards of hygiene throughout all catering outlets and the centre.
- To assist with any customer contact/complaints/comments professionally and courteously.
- A genuine team player with a high level of responsibility, flexibility, enthusiasm and motivation.
- Promote and sell the different products that Freedom Leisure offers.
- To support membership growth by using the sales process to ensure sales and income targets are achieved.
- Conduct face-to-face sales appointments where you will build positive rapport with customers to sell a membership and get them started on the freedom member journey programme.
- Contact all membership leads by phone where possible and also by email and text when required.
- Undertake regular competitor analysis and keep up-to-date with industry trends, identifying opportunities.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind, so what can we offer you?
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing date: 27th June 2025
Salary: up to £12.21 per hour
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Casual - Tandridge Leisure Centre
✨Tip Number 1
Familiarise yourself with Freedom Leisure's mission and values. Understanding their commitment to community health and wellbeing will help you align your responses during any interviews or conversations, showing that you're genuinely passionate about making a difference.
✨Tip Number 2
Highlight your customer service experience in casual settings. Since this role involves direct interaction with the public, sharing specific examples of how you've successfully handled customer queries or complaints can set you apart from other candidates.
✨Tip Number 3
Demonstrate your enthusiasm for health and fitness. Engage in local fitness activities or volunteer at community events related to health and wellness. This not only shows your commitment but also gives you relatable experiences to discuss during your application process.
✨Tip Number 4
Network with current employees or attend events at Tandridge Leisure Centre. Building connections within the organisation can provide you with insider knowledge and potentially a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Customer Service Assistant - Casual - Tandridge Leisure Centre
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for community service and health and fitness. Mention specific experiences where you provided excellent customer service or contributed to a team, as this role requires strong interpersonal skills.
Highlight Relevant Experience:In your CV, emphasise any previous roles in customer service or catering. Use bullet points to clearly outline your achievements and responsibilities, particularly those that demonstrate your ability to work independently and as part of a team.
Show Enthusiasm:Make sure your application reflects your enthusiasm for the role and the mission of Freedom Leisure. Use positive language and express your eagerness to contribute to the community and support individuals in their health journeys.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for supporting local communities and promoting active lifestyles. Share any personal experiences or initiatives you've been involved in that align with the values of Freedom Leisure.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to handle complaints professionally and courteously, as this is crucial for the Customer Service Assistant position.
✨Be Ready to Discuss Sales Techniques
Since the role involves promoting memberships, be prepared to discuss your experience with sales processes. Think about how you can build rapport with customers and create excitement around health and fitness.
✨Emphasise Teamwork and Flexibility
As a genuine team player, share examples of how you've collaborated with others in past roles. Also, highlight your flexibility and willingness to adapt to different situations, which is essential for a casual position.
