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- Tasks: Join our team as a Catering Assistant, serving delicious food and drinks while providing top-notch customer service.
- Company: Freedom Leisure is a not-for-profit leisure trust dedicated to promoting healthier, active lifestyles in local communities.
- Benefits: Enjoy flexible hours, training opportunities, paid leave, and discounted staff membership.
- Other info: Casual hours available; apply soon as spots may fill quickly!
- Why this job: Be part of a vibrant community hub, making a positive impact while having fun at work.
- Qualifications: No experience needed; just bring enthusiasm, reliability, and a willingness to learn.
If you’re passionate about food, enjoy providing outstanding service, and want to work in a role that truly benefits your local community — then Freedom Leisure is the place for you! We are a not-for-profit leisure trust with a strong purpose: to support and inspire local communities to live healthier, more active lives. Whether it’s a morning coffee, a nutritious snack, or a hot meal after a workout, our catering team plays a vital part in creating a welcoming and enjoyable experience for everyone who walks through our doors.
The Marina Centre is a vibrant facility offering everything from a leisure pool with slides and splash zone, to a state-of-the-art gym, sports hall, and beachside café. Our café is a key community hub — a space to refuel, relax, and connect — and we’re looking for a Catering Assistant to help us keep it running smoothly.
About The Role
As a Catering Assistant, you will be a vital part of our front-of-house and kitchen team. Your responsibilities will include:
- Barista service – preparing high-quality hot and cold drinks to order
- Cooking and food prep – assisting with the preparation of fresh food and light meals
- Customer service – greeting and serving customers in a friendly, efficient manner
- Till operation – handling transactions, taking orders, and promoting offers
- Cleaning and hygiene – ensuring all kitchen, café and vending areas are clean, safe and hygienic
- Opening and closing – helping to set up and close down café operations, including stock checks and equipment cleaning
- Vending and pot wash – maintaining vending machines, dishwashing and ensuring all crockery and utensils are cleaned and stored correctly
About You:
We’re looking for someone who is enthusiastic, reliable, and takes pride in their work. Ideally, you will have:
- Previous experience in a café, kitchen or catering environment
- Good customer service and communication skills
- Basic food hygiene knowledge (although full training is provided)
- Willingness to learn and work flexibly as part of a team
Hours: Casual hours, as and when required.
We may close applications early if a high volume of suitable applicants is received, so please apply as soon as possible if you’re interested.
Requirements
- To serve the leisure centre’s customers using exceptional customer service skills
- Promote and sell the different products that Freedom Leisure offer
- Experience of serving customers in a face to face environment
- Ability to prioritise
- Team orientated approach
- To be friendly, helpful and polite
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind, so what can we offer you?
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing date: 27th June 2025
Salary: up to £12.21 per hour
Customer Service Assistant - Casual - Marina Centre employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Casual - Marina Centre
✨Tip Number 1
Familiarise yourself with Freedom Leisure's mission and values. Understanding their commitment to supporting local communities will help you align your answers during any interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight any previous experience in customer service or catering roles when networking. Engaging with current employees on platforms like LinkedIn can provide insights into the company culture and may even lead to a referral.
✨Tip Number 3
Prepare for potential situational questions by thinking of examples from your past experiences where you demonstrated excellent customer service or teamwork. This will help you articulate your skills effectively during the interview.
✨Tip Number 4
Visit the Marina Centre if possible, and observe the environment and customer interactions. This will give you a better understanding of the role and allow you to ask informed questions during your interview.
We think you need these skills to ace Customer Service Assistant - Casual - Marina Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in a café or catering environment. Emphasise any roles where you provided outstanding service or worked as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for food and community service, and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on key skills such as communication, teamwork, and basic food hygiene knowledge. Provide examples of how you've demonstrated these skills in previous roles.
Show Your Personality: Since this role involves customer interaction, let your personality shine through in your application. Use a friendly tone and express your eagerness to contribute to a positive customer experience at Freedom Leisure.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help customers, as this role is all about creating a welcoming environment.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, highlight your ability to collaborate effectively. Discuss any previous experiences where teamwork led to successful outcomes, showing that you're a reliable team player.
✨Familiarise Yourself with Food Hygiene Basics
Even though full training will be provided, having a basic understanding of food hygiene can set you apart. Brush up on key concepts and be ready to discuss them during the interview to show your commitment to maintaining high standards.
✨Prepare for Common Interview Questions
Think about how you would answer common questions related to customer service scenarios, such as handling difficult customers or managing busy periods. Practising these responses will help you feel more confident during the interview.