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- Tasks: Assist customers, serve food and drinks, and provide excellent service at the reception desk.
- Company: Join Freedom Leisure, a not-for-profit trust dedicated to improving community health and wellbeing.
- Benefits: Enjoy flexible hours, training, paid leave, and discounted staff membership.
- Why this job: Make a real difference in your community while building a rewarding career in health and fitness.
- Qualifications: No specific experience required, just a positive attitude and team spirit!
- Other info: Casual hours with potential for permanent roles; apply early as positions may close quickly.
Customer Service Assistant – Casual – Eastwood Leisure Centre
Customer Service Assistant – Casual – Eastwood Leisure Centre
22 hours ago Be among the first 25 applicants
Do you want to make a difference within your local community, supporting people to improve their lives through leisure?
If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people\’s lives then Freedom Leisure is the place for you!
We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.
We are looking for a Customer Service Assistant to join our friendly and professional team. You will provide an efficient catering service, serving drinks, preparing and serving food and snacks as well as assisting customers on the Reception desk. You will be delivering excellent customer service at all times. Ideally coming from a similar role, you will be a genuine team player, able to work off your own initiative and be enthusiastic and motivated. You will also be responsible in assisting with growing the membership numbers and increasing income. However, aside from selling memberships to new prospects this role is also about being the start of the membership retention process for that individual too.
The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: Casual hours, as and when required.
Requirements
- To provide an efficient catering service, prepare food as required, provide excellent customer service at all times and maintain a hygienic catering area
- To operate catering equipment effectively and safely, ensuring high standards of hygiene throughout all catering outlets and the centre
- To provide an excellent level of customer service at all times
- To assist with any customer contact/complaints/comments professionally and courteously
- A genuine team player and have a high level of responsibility, flexibility, enthusiasm and motivation
- Promote and sell the different products that Freedom Leisure offer
- To support membership growth by using the sales process to ensure sales and income targets are achieved
- To generate excitement and passion for health and fitness to optimise all sales opportunities
- Conduct face-to-face sales appointments where you will build positive rapport with customers to sell a membership and get them started on the freedom member journey programme
- Contact all membership leads by phone where possible and also by email and text when required
- Undertake regular competitor analysis and keep up-to-date with industry trends, identifying opportunities
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing date: 1st August 2025
Salary: up to £12.21 per hour
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Temporary
Job function
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Job function
Customer Service
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Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Freedom Leisure by 2x
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Customer Service Assistant - Casual - Eastwood Leisure Centre employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Casual - Eastwood Leisure Centre
✨Tip Number 1
Familiarise yourself with Freedom Leisure's mission and values. Understanding their commitment to community health and fitness will help you align your answers during any interviews, showcasing your passion for making a difference.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to assist customers, as this role heavily relies on delivering excellent service.
✨Tip Number 3
Show enthusiasm for health and fitness. Engage in local fitness activities or volunteer at community events related to health and wellness. This demonstrates your genuine interest and can set you apart from other candidates.
✨Tip Number 4
Network with current employees or visit the leisure centre to get a feel for the environment. This can provide valuable insights into the team culture and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Assistant - Casual - Eastwood Leisure Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Freedom Leisure is looking for in a Customer Service Assistant.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for community service and health and fitness. Mention specific examples of how you've contributed to customer satisfaction in previous roles and your enthusiasm for working in a casual environment.
Highlight Teamwork and Initiative: Since the role requires being a genuine team player and working off your own initiative, include examples in your application that showcase your ability to collaborate effectively with others and take the lead when necessary.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for supporting local communities and promoting health and fitness. Share any personal experiences or initiatives you've been involved in that demonstrate your commitment to making a positive impact.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to handle complaints professionally and courteously, as this is crucial for the Customer Service Assistant position.
✨Be Ready to Discuss Sales Techniques
Since the role involves promoting memberships, be prepared to discuss your understanding of sales processes. Think about how you would approach potential customers and what strategies you would use to encourage them to join.
✨Research Freedom Leisure and Its Offerings
Familiarise yourself with the services and programmes offered by Freedom Leisure. This knowledge will not only help you answer questions but also show your genuine interest in the organisation and its mission.
