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- Tasks: Assist customers, serve food and drinks, and handle enquiries at the reception.
- Company: Join Freedom Leisure, a not-for-profit trust dedicated to improving community wellbeing through leisure activities.
- Benefits: Enjoy flexible hours, training, paid leave, discounts, and potential for permanent roles.
- Why this job: Make a real difference in your community while working in a fun, supportive environment.
- Qualifications: No specific experience required, just a positive attitude and team spirit.
- Other info: Casual hours available; apply early as positions may close quickly.
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4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Do you want to make a difference within your local community, supporting people to improve their lives through leisure?
If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!
We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.
We are looking for a Customer Service Assistant to join our friendly and professional team. You will provide an efficient catering service, serving drinks, preparing and serving food and snacks in our café as well as assisting customers on the Reception desk with general enquiries and membership sales. You will be delivering excellent customer service at all times. Ideally coming from a similar role, you will be a genuine team player, able to work off your own initiative and be enthusiastic and motivated. If you are looking for a varied and interesting role, then we want to hear from you!
The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: Casual hours, as and when required.
Requirements
- To provide an efficient catering service, prepare food as required, provide excellent customer service at all times and maintain a hygienic catering area.
- To operate catering equipment effectively and safely, ensuring high standards of hygiene throughout all catering outlets and the centre.
- To provide an excellent level of customer service at all times.
- To assist with any customer contact/complaints/comments professionally and courteously.
- A genuine team player and have a high level of responsibility, flexibility, enthusiasm and motivation.
- Promote and sell the different products that Freedom Leisure offer.
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
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Customer Service Assistant - Casual - Bourton-on-the-Water Leisure Centre employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Casual - Bourton-on-the-Water Leisure Centre
✨Tip Number 1
Familiarise yourself with Freedom Leisure's mission and values. Understanding their commitment to community wellbeing will help you align your responses during any interviews or conversations, showing that you're genuinely passionate about making a difference.
✨Tip Number 2
Engage with Freedom Leisure on social media platforms. By following them and interacting with their posts, you can gain insights into their activities and culture, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for customers, as this will demonstrate your ability to deliver excellent service, which is crucial for this role.
✨Tip Number 4
Show enthusiasm for the variety of tasks involved in the role. Be ready to express how you enjoy working in dynamic environments and how your flexibility can contribute to the team’s success at the leisure centre.
We think you need these skills to ace Customer Service Assistant - Casual - Bourton-on-the-Water Leisure Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with what Freedom Leisure is looking for.
Craft a Personal Statement: Write a personal statement that reflects your passion for community service and leisure activities. Mention any relevant experience in customer service or catering, and express your enthusiasm for making a positive impact in people's lives.
Highlight Relevant Skills: Make sure to emphasise skills that are crucial for this role, such as teamwork, communication, and customer service. Provide specific examples from your past experiences that demonstrate these skills in action.
Proofread Your Application: Before submitting your application, thoroughly proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for supporting local communities and improving people's lives through leisure activities. Share any personal experiences or volunteer work that highlight your commitment to community service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss how you handle complaints and ensure customer satisfaction, as this is crucial for the role.
✨Highlight Teamwork and Initiative
Since the role requires being a genuine team player, be prepared to discuss instances where you've successfully worked in a team. Also, mention times when you've taken the initiative to solve problems or improve processes.
✨Familiarise Yourself with Freedom Leisure's Offerings
Research the various programmes and services offered by Freedom Leisure. Being knowledgeable about their activities will show your genuine interest in the role and help you answer questions more effectively.