At a Glance
- Tasks: Create welcoming experiences and ensure customer safety in a vibrant community hub.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on improving lives.
- Benefits: Flexible hours, training support, and opportunities for career growth.
- Other info: Be part of a brand new facility opening in early 2026.
- Why this job: Make a real impact in your community while having fun and meeting new people.
- Qualifications: Passion for customer service and teamwork; no experience needed!
The predicted salary is between 20000 - 25000 £ per year.
We are excited to welcome our new team starting from May 2026. Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone – because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile – every single day. We create spaces where people feel at home, supported and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started – we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good. We’re proud to be a workplace where everyone is welcome, valued and supported to thrive – because when our team reflects the communities we serve, we all grow stronger together.
About the Weldon Wellbeing Pavilion: The Weldon Wellbeing Pavilion is a brand new purpose built community leisure and wellbeing hub opening in early 2026. The Pavilion aims to improve lives through leisure by providing inclusive, affordable and sustainable activity spaces for the entire community. Developed in partnership with Ebbsfleet Garden City Trust, the Pavilion will be a vibrant local centre supporting health, fitness, sport and community events.
Facilities You’ll Be Part Of: Our team will operate a wide range of brand new facilities including:
- A fully equipped gym
- Multi use fitness studio for classes and group exercise
- Community hall (capacity up to 200 people) for sports & private hire
- 3G football pitch and tennis court
- Changing rooms and a fully accessible Changing Places facility
- On site café, breakout spaces & reception area
This is an exciting opportunity to help shape a new community hub from the ground up. Join our team as a Recreation Assistant and play a key role in creating a safe, welcoming and energetic environment for all leisure centre visitors. In this varied role you’ll supervise customers across all areas, support the smooth daily running of the centre and ensure everyone enjoys a high‑quality experience.
You’ll be part of a team that prides itself on excellent customer service and works together to maintain a positive atmosphere throughout the facility. As a proactive member of the leisure centre team you’ll help the centre meet its performance goals while always keeping customer safety and satisfaction at the heart of what you do. From following Normal Operating Procedures and Emergency Action Procedures to handling customer comments professionally you’ll contribute to a safe, organised and enjoyable environment.
Your work will also include maintaining high standards of cleanliness and preparing the facilities for customer use to ensure the centre is always ready to welcome the community. This is a fantastic opportunity for someone who enjoys variety, teamwork and engaging with the public. Depending on your training and experience you may also support additional areas such as reception, children’s activities, birthday parties, holiday clubs or catering.
If you’re enthusiastic, reliable and committed to delivering great service we’d love for you to bring your energy and passion to our team. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 21 hours a week, Monday to Sunday (rota basis)
Required skills: Customer Service, Teamwork, Cleaning.
Required languages: English.
Community Leisure Assistant Create Welcoming Safe Experiences employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a leading charitable leisure trust dedicated to improving lives through leisure. Our new Weldon Wellbeing Pavilion is set to be a vibrant community hub where you can thrive in a supportive and inclusive environment, with ample opportunities for personal and professional growth. Join us to make a meaningful impact while enjoying a positive work culture that values teamwork and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Community Leisure Assistant Create Welcoming Safe Experiences
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating welcoming experiences, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your passion for helping others shine through. A positive attitude can make a huge difference, so don’t hold back on expressing why you want to join the Freedom Leisure family.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows that you appreciate the opportunity and are still excited about the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Leisure Assistant Create Welcoming Safe Experiences
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping others shine through. We want to see how much you care about creating welcoming experiences and making a positive impact in the community.
Tailor Your Application:Make sure to customise your application to reflect the values and mission of Freedom Leisure. Highlight any relevant experience or skills that align with our goal of improving lives through leisure – it’ll make you stand out!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Community Leisure Assistant role. Remember, we’re all about great communication!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can get back to you quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Freedom Leisure
✨Know the Mission
Before your interview, take some time to understand Freedom Leisure's mission of 'Improving Lives Through Leisure'. Think about how your values align with this and be ready to share examples of how you've positively impacted others in previous roles.
✨Showcase Your Customer Service Skills
Since excellent customer service is at the heart of this role, prepare specific examples of times when you went above and beyond for a customer. Highlight your ability to create welcoming experiences and how you handle challenging situations with a smile.
✨Emphasise Teamwork
This position requires a strong team player. Be ready to discuss your experience working in teams, how you contribute to a positive atmosphere, and any instances where you helped your team achieve its goals. Remember, they want to see how you can fit into their vibrant culture!
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the role and the community hub. Ask about the types of activities planned for the Pavilion or how they measure success in creating a welcoming environment. This shows you're genuinely interested in being part of their mission.
