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- Tasks: Welcome visitors and provide excellent customer service at the Corinium Museum.
- Company: Join Freedom Leisure, a not-for-profit leisure trust dedicated to community wellbeing.
- Benefits: Enjoy discounts, incremental holidays, and fully funded training opportunities.
- Other info: Flexible part-time hours with great career progression potential.
- Why this job: Make a real difference in people's lives while working in a vibrant museum environment.
- Qualifications: Strong communication skills and a friendly, positive attitude are essential.
The predicted salary is between 12 - 12 £ per hour.
If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real difference to local people’s lives then Freedom Leisure is the place for you! We are a not-for-profit leisure trust with a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives.
The Corinium Museum holds large and internationally significant collections of archaeology, social and rural history and also operates the Visitor Information Centre. The collections span prehistory to the 19th century and cover a wide range of key curriculum subjects.
We are seeking a Customer Service Advisor to join our friendly Front of House team on a part time basis. This is a varied customer-facing role where you will deliver excellent customer service to visitors to the Corinium Museum and provide a comprehensive tourist information service to visitors to the Cirencester Visitor Information Centre.
Reporting to the Visitor Operations Manager, you will act as a first point of contact for visitors, helping to create a welcoming, informative and positive experience for everyone.
Key Responsibilities- Welcome visitors in a friendly, helpful and professional manner
- Handle payments accurately and in line with museum procedures
- Promote and sell admissions, memberships, retail items and tourism products
- Provide visitor and tourist information including travel and transport details
- Respond to telephone, email and general enquiries
- Maintain a clean and organised welcome desk and shop area
- Support the marketing and promotion of the museum and its activities
- Assist with administrative tasks and stock checks
- Carry out other duties to support the day to day operation of the service
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 10.3 - 11.3 hours per week (rota basis)
Requirements- Experience working with the public
- Strong teamwork skills
- Excellent written and verbal communication skills
- Good IT skills including Microsoft Office
- Ability to multitask, stay calm under pressure and solve problems
- Accurate and organised approach to handling data and payments
- Friendly, approachable and positive attitude
- Flexibility and willingness to support operational needs
- Experience in a museum, heritage or visitor information environment
- Interest in history or archaeology
- Knowledge of the local area
- Interest in marketing and promotion
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 22nd May 2026
Salary: up to £12.71 per hour
Customer Service Advisor - Part Time - Corinium Museum in Cirencester employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time - Corinium Museum in Cirencester
✨Tip Number 1
Get to know the Corinium Museum and its collections! Familiarise yourself with the exhibits and the local area so you can engage visitors with interesting facts. This will not only help you stand out but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would handle different visitor scenarios, from answering queries to resolving complaints. Being prepared will boost your confidence and show that you’re ready for the job.
✨Tip Number 3
Network with current employees or volunteers at the museum. They can provide insider tips on what it’s like to work there and what the team values most. Plus, it shows your enthusiasm and commitment to becoming part of their community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor - Part Time - Corinium Museum in Cirencester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for inspiring people shine through! We want to see how much you care about improving wellbeing and making a difference in the community.
Tailor Your Application: Make sure to customise your application to highlight your experience with customer service and teamwork. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for excellent communication skills, so show us what you've got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us quickly and securely. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at Freedom Leisure
✨Know the Museum Inside Out
Before your interview, take some time to research the Corinium Museum and its collections. Familiarise yourself with its history, key exhibits, and any current events or promotions. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to create a welcoming and positive experience for visitors.
✨Practice Your Communication Skills
Since this role requires strong verbal communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on how you can convey information effectively, as you'll be providing tourist information and responding to enquiries.
✨Emphasise Teamwork and Flexibility
The job involves working as part of a team, so be ready to discuss your teamwork skills. Share examples of how you've collaborated with others in previous roles. Also, highlight your flexibility and willingness to support operational needs, as this is crucial in a dynamic environment like a museum.