At a Glance
- Tasks: Lead a vibrant café team, ensuring excellent service and meeting sales targets.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Gain valuable training, career growth opportunities, and work in a supportive environment.
- Other info: Flexible hours with a friendly team dedicated to improving lives through leisure.
- Why this job: Make a real impact by creating welcoming experiences for customers every day.
- Qualifications: Experience in café management, strong customer service skills, and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone – because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. We are looking for an experienced Café Manager to join our friendly and professional team. Working at this iconic centre, you will be responsible for managing our Café. You will be a sales‑minded person, who is motivated by meeting monthly targets. You will have an in‑depth knowledge on food safety, be flexible in your approach to work and have excellent customer service skills.
You will also be responsible for directly managing staff, rotas, expenditure, wastage, stock and cleanliness from working within the outlet. Ideally coming from a similar role or industry you will have a good understanding of people management and be a role model for expected behaviours. You’ll have the opportunity to learn and develop personally alongside experienced industry professionals as well as completing valuable training.
Alongside your daily duties we’ll need you to maintain the highest standards of health and safety and you’ll have a working knowledge of safe working practices to ensure we are protecting our guests and ourselves at all times. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 37 hours a week, Monday to Sunday (Rota basis)
Required skills: Customer Service, Sales
Required languages: English
Cafe Manager - Lead Service, Sales & Team employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a leading charitable leisure trust that prioritises the well-being of our communities. Our vibrant work culture fosters inclusivity and support, ensuring that every team member feels valued and empowered to grow within their role. With comprehensive training and development opportunities available, especially in our iconic café setting, you will not only enhance your skills but also contribute to our mission of improving lives through leisure.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Manager - Lead Service, Sales & Team
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about creating great experiences, think of examples where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your sales skills! Prepare to discuss how you've met targets in previous roles. Bring some numbers to the table—like percentage increases in sales or successful promotions you've run—to really impress them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Freedom Leisure family. So, get that application in ASAP!
We think you need these skills to ace Cafe Manager - Lead Service, Sales & Team
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and creating great experiences shine through. We want to see how you connect with our mission of improving lives through leisure!
Tailor Your CV:Make sure your CV highlights relevant experience in café management and people management. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Authentic:We value authenticity, so be yourself in your application. Share your personal journey and what drives you to work in a role that helps others feel good. It’s all about the positive vibes!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our amazing team at Freedom Leisure!
How to prepare for a job interview at Freedom Leisure
✨Know Your Stuff About Customer Service
Make sure you brush up on your customer service skills before the interview. Freedom Leisure is all about delivering amazing experiences, so be ready to share examples of how you've gone above and beyond for customers in the past.
✨Show Your Sales Savvy
As a Café Manager, you'll need to be sales-minded. Prepare to discuss your experience with meeting targets and driving sales. Think of specific strategies you've used to boost sales in previous roles and be ready to share them.
✨Demonstrate Team Leadership
Since you'll be managing staff, it's crucial to highlight your people management skills. Be prepared to talk about how you've motivated teams, handled conflicts, and created a positive work environment. Share stories that showcase your leadership style.
✨Emphasise Health and Safety Knowledge
With a focus on health and safety, make sure you can discuss your understanding of safe working practices. Bring up any relevant training or certifications you have, and be ready to explain how you ensure compliance in a café setting.
