At a Glance
- Tasks: Be the friendly face of our sports complex, welcoming visitors and providing top-notch customer service.
- Company: Join Freedom Leisure, a community-focused organisation dedicated to improving lives through leisure.
- Benefits: Enjoy discounts, a pension scheme, and fully funded training for career growth.
- Other info: Flexible hours with opportunities for professional development and community impact.
- Why this job: Perfect for those who love working with people in a vibrant, fast-paced environment.
- Qualifications: Passion for customer service and ability to multitask in a busy setting.
The predicted salary is between 10519 - 10519 £ per year.
About the Role
We are looking for an enthusiastic, approachable, and customer‑focused Receptionist to join our front‑of‑house team. In this role, you'll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast‑paced environment, we'd love to hear from you.
Key Responsibilities
- Welcome all visitors with a smile in a friendly and professional manner
- Handle enquiries, bookings and memberships face‑to‑face, online and by phone
- Accurately operate booking, till and membership systems
- Provide up‑to‑date information on centre facilities, classes and promotions
- Maintain a tidy, inviting reception area and ensure high standards of presentation
Teamwork & Operational Support
- Work as part of a collaborative, multi‑skilled team
- Support the delivery of events and activities within the centre
- Follow Freedom Leisure's policies on safeguarding, health & safety and customer care
- Participate in relevant training and ongoing professional development
Hours: 15 hours a week, Monday – Sunday (rota basis)
Requirements
- Passionate about delivering outstanding customer service
- Comfortable using till systems and handling cash/card payments
- Able to multitask and remain calm in a busy environment
- A proactive, flexible and reliable team player
Desirable Skills & Experience
- Previous experience in a customer‑facing role in leisure, fitness or community service settings
- Hospitality or Retail experience delivering customer excellence
Benefits
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits.
- Get discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and your day‑to‑day spending
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only, depending on earnings)
- Fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure
Closing date: 12th June 2026
Salary: up to £10,519 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Receptionist - Part Time - Portslade Sports Complex in Brighton employer: Freedom Leisure
Freedom Leisure is an excellent employer, offering a vibrant work culture where teamwork and customer service are at the heart of everything we do. As a part-time Receptionist at Portslade Sports Complex, you'll enjoy a range of benefits including discounted staff membership, access to our My Staff Shop for exclusive discounts, and fully funded training opportunities that support your professional growth while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time - Portslade Sports Complex in Brighton
✨Tip Number 1
Make sure you research the Portslade Sports Complex before your interview. Knowing about their facilities, classes, and promotions will show that you're genuinely interested in the role and ready to provide excellent customer service.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face at the reception and how you'd handle them. Being able to demonstrate your approachability and problem-solving skills can really set you apart.
✨Tip Number 3
Dress smartly and arrive early for your interview. First impressions matter, especially in a front-of-house role. A tidy appearance and punctuality will reflect your professionalism and reliability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and comfortable with online systems, which is a bonus for this role.
We think you need these skills to ace Receptionist - Part Time - Portslade Sports Complex in Brighton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to welcome our visitors with a smile.
Tailor Your Experience:Make sure to highlight any previous experience in customer-facing roles, especially in leisure or hospitality. We love seeing how your background aligns with what we do at Portslade Sports Complex!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for our team without wading through too much fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Freedom Leisure
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you’re not just looking for a job, but that you genuinely care about providing an excellent experience.
✨Know the Role Inside Out
Familiarise yourself with the key responsibilities listed in the job description. Be prepared to discuss how your skills align with tasks like handling enquiries and operating booking systems. This shows that you’ve done your homework and are serious about the position.
✨Practice Your Multitasking Skills
Since the role requires multitasking in a busy environment, think of scenarios where you successfully managed multiple tasks at once. You could even simulate a busy reception scenario with a friend to practice how you’d handle various enquiries simultaneously.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about team dynamics or upcoming events at the centre. This demonstrates your interest in the role and helps you gauge if it’s the right fit for you.
