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- Tasks: Join our team as a Bowl Lane Marshall, delivering top-notch customer service at the bowling alley.
- Company: Freedom Leisure is a leading charitable leisure trust focused on improving lives through leisure activities.
- Benefits: Enjoy flexible hours, training, paid leave, and potential career growth in a fun environment.
- Why this job: Be part of a vibrant team making a positive impact in the community while having fun.
- Qualifications: Customer service experience is a plus; we provide all necessary training to get you started.
- Other info: Casual hours available; apply soon as positions may close early due to high demand.
Bowl Lane Marshall – Casual – Guildford Spectrum
Bowl Lane Marshall – Casual – Guildford Spectrum
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Join the Energy at Freedom Leisure – Do Good Feel Good!
At Freedom Leisure, we\’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it\’s our people who make the difference.
As one of the UK\’s leading charitable leisure trusts, we\’re proud of our mission of Improving Lives Through Leisure. We\’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone – because everyone deserves to feel good. We\’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.
If you\’re passionate about helping others and love creating great experiences, you\’ll feel right at home with us. You don\’t need to be an expert to get started – we\’ll give you all the training and support you need. With over 130 centres across England and Wales, there\’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We\’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
Are you customer focused and looking to be part of a fantastic team? Guildford Spectrum attracts 1000\’s of visitors daily and we are looking for Bowl Lane Marshalls to join our team here at the Guildford Spectrum Bowling Alley. You will deliver fantastic customer service at all times, ensuring our visitors have a warm and friendly welcome.
As one of our Bowl Lane Marshalls, you\’ll be on hand to assist customers with bowling etiquette, which could be anything from ball weights, shoe hire and the nature of the game. Alongside this, on busy weekends, you will be required to assist in the leading of the bowl team to ensure that our bowl team deliver the best service possible. Ideally you will have experience of dealing with customers on a face-to-face basis. Full training will be provided and the potential for further training will be available. If this sounds like you, we want to hear from you!
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: Casual hours, as and when required.
Requirements
- To provide the highest standards of customer service and safety at all times in accordance with the policies, procedures and systems
- The skills to establish key customer relationships swiftly and appropriately.
- Excellent communication skills.
- Hard working, positive and focused on the delivery of a high standard of service.
- Self-motivated with a ‘can do\’ attitude.
- Ability to promote services and sell the different products that Freedom Leisure offer.
- Experience working in a customer facing role would be desirable.
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing date: 29th August 2025
Salary: up to £12.21 per hour
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Bowl Lane Marshall - Casual - Guildford Spectrum employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bowl Lane Marshall - Casual - Guildford Spectrum
✨Tip Number 1
Familiarise yourself with the bowling etiquette and customer service expectations at Freedom Leisure. Understanding the basics of bowling and how to assist customers will show your enthusiasm for the role and help you stand out during any informal discussions.
✨Tip Number 2
Engage with current employees or visit the Guildford Spectrum to get a feel for the environment. This will not only give you insights into the team dynamics but also allow you to ask questions that can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have, whether in person or online. Being friendly, approachable, and showing a genuine interest in helping others will reflect the values of Freedom Leisure and make a positive impression.
✨Tip Number 4
Be proactive in showcasing your availability and flexibility for casual hours. Since the role requires working as needed, emphasising your willingness to adapt to different shifts can make you a more attractive candidate.
We think you need these skills to ace Bowl Lane Marshall - Casual - Guildford Spectrum
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Freedom Leisure is looking for in a Bowl Lane Marshall. Highlight key responsibilities and required skills, such as customer service experience and communication skills.
Tailor Your CV: Make sure your CV reflects relevant experience that aligns with the job requirements. Emphasise any previous roles in customer service or similar environments, and showcase your ability to work in a team and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for customer service and your enthusiasm for joining Freedom Leisure. Mention specific examples of how you have positively impacted customers in past roles and how you embody their values.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Freedom Leisure
✨Show Your Customer Service Skills
Since the role is all about delivering fantastic customer service, be prepared to share examples of how you've provided excellent service in previous roles. Highlight your ability to create a warm and friendly atmosphere for customers.
✨Demonstrate Teamwork
As a Bowl Lane Marshall, you'll be part of a team. Be ready to discuss your experience working in teams and how you contribute to a positive team environment. Mention any leadership experiences, especially in busy situations.
✨Understand Bowling Etiquette
Familiarise yourself with basic bowling etiquette and terminology. This will show your enthusiasm for the role and help you assist customers more effectively. You don’t need to be an expert, but having some knowledge will impress your interviewers.
✨Emphasise Your Positive Attitude
Freedom Leisure values a 'can do' attitude. Make sure to convey your positivity and willingness to learn during the interview. Share instances where your positive outlook helped you overcome challenges or improve customer experiences.
