At a Glance
- Tasks: Assist in facility operations, customer service, and event support at Julie Rose Stadium.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on improving lives through leisure.
- Benefits: Enjoy discounts, flexible hours, and fully funded training opportunities.
- Other info: Flexible shifts available, with potential for career growth in a supportive environment.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: Good communication skills and a team player attitude are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Join the Energy at Freedom Leisure - Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it's our people who make the difference. As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good.
We're all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We're proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. We are looking for an enthusiastic, approachable, and friendly individual to join our team at the Julie Rose Stadium. The role as a Recreation Assistant ideally requires some previous experience as a keyholder or work within the leisure industry, know leadership attributes and experience in day-to-day operations of a facility. We are looking for someone who is a team player and willing to get involved in helping the team in all areas.
Key Responsibilities
- Facility Operations
- Set up, take down, and store sports equipment and furniture for various activities and events
- Maintain cleanliness and presentation standards across all areas of the facility, including fitness areas, changing rooms, and stadium (if applicable)
- Assist with daily safety checks and ensure compliance with health and safety procedures
- Open & close the Spearpoint Pavilion ready for bookings (Keyholder responsibility)
- Monitor the condition of equipment and report defects or maintenance needs promptly
- Support with the selling of food & beverages as required
- Work flexibly with a level of autonomy and decision-making with confidence
- Customer Service & Reception
- Welcome all visitors with a smile in a friendly and professional manner
- Handle enquiries, bookings and memberships face-to-face, online and by phone
- Accurately operate booking, till and membership systems
- Provide up-to-date information on facilities, events and promotions
- Support colleagues in the running of facilities, including reception and events as directed
- Keep spaces clean, well-organised and customer friendly
- Teamwork & Operational Support
- Work as part of a collaborative, multi-skilled team
- Support the delivery of events and activities within the centre
- Replenish stock and vending machines as required
- Follow Freedom Leisure's policies on safeguarding, health & safety and customer care
- Participate in relevant training and ongoing professional development
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours
Up to 8 hours per week, Monday - Sunday (rota basis)
Requirements
- Good communication and customer service skills
- Ability to work as part of a team
- Willingness to work flexible hours, including evenings/weekends
- Awareness of health and safety procedures
Desirable Skills & Experience
- Experience in a leisure, recreation or sports environment
- Knowledge of safeguarding and equality in sport
- Relevant qualification (e.g. NVQ Level 2 in Sport & Active Leisure)
- First Aid at Work certificate
Benefits
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits including discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- Fully funded training and career progression opportunities in a team working environment
Closing date: 24th July 2026
Salary: up to £12.71 per hour
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
