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- Tasks: Lead a team to deliver exceptional customer service and manage events at our leisure centre.
- Company: Join Freedom Leisure, a leading charitable trust focused on improving lives through leisure.
- Benefits: Enjoy discounts, career progression, and a supportive work environment with fully funded training.
- Why this job: Make a real impact in your community while developing your skills and career.
- Qualifications: Experience in customer service and team management; passion for helping others is key.
- Other info: Flexible hours with opportunities for growth in a welcoming and inclusive workplace.
The predicted salary is between 26043 - 26043 £ per year.
Join the Energy at Freedom Leisure - Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it's our people who make the difference.
As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.
If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We're proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.
If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.
In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times. You will also be responsible for event management such as booking activities and events, ensuring it is delivered to a high standard.
Hours: 37 hours per week, Monday - Sunday (rota basis)
Requirements
- To actively manage and develop and motivate a team of operational staff
- To be responsible for the day to day duty management and running of the leisure centre to the highest standard
- To contribute to and understand the business and budgetary performance of the centre
- To be a proactive member of the leisure centre team
- A passion for the industry demonstrated through continuous professional development
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision making confidence
- Able to think on your feet and respond to variable demands
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure
Closing date: 27th March 2026
Salary: up to £26,043 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Duty Manager - Full Time - The Julie Rose Stadium in Ashford employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Full Time - The Julie Rose Stadium in Ashford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've made a positive impact on someone's day. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show your passion for leisure! Whether it's sports, fitness, or community events, let your enthusiasm shine through. Talk about what makes you excited about working in a leisure environment and how you can contribute to making others feel good.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Duty Manager - Full Time - The Julie Rose Stadium in Ashford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about helping others and creating great experiences. Share a bit about why you want to join us at Freedom Leisure!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background aligns with our mission of Improving Lives Through Leisure. Don’t just send a generic application; show us what makes you a perfect fit!
Be Yourself: We’re all about positive vibes and authenticity, so don’t be afraid to let your personality shine in your application. Share your unique story and what makes you tick. We want to know the real you, not just your qualifications!
Apply Early: If you’re interested in the Duty Manager role, don’t wait until the last minute to apply! We might close the application process early if we receive a lot of suitable candidates. Head over to our website and get your application in as soon as you can!
How to prepare for a job interview at Freedom Leisure
✨Know Your Stuff
Before the interview, make sure you understand Freedom Leisure's mission and values. Familiarise yourself with their commitment to improving lives through leisure and how they create welcoming spaces. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Duty Manager, you'll be engaging with customers and staff daily. Prepare examples of how you've successfully managed teams or provided excellent customer service in the past. Highlight any experiences where you’ve made a positive impact on someone's day.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills and ability to think on your feet. Think of specific instances where you had to handle unexpected challenges, especially in a management context, and be ready to discuss how you resolved them.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the company. Ask about team dynamics, training opportunities, or how they measure success in the Duty Manager position. This demonstrates your proactive attitude and genuine interest.