At a Glance
- Tasks: Maintain ICT systems and provide top-notch support to users across all locations.
- Company: Join Freedom from Torture, a compassionate organisation making a difference.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Be the tech hero who ensures smooth operations for staff and clients.
- Qualifications: Experience in IT support and a passion for helping others.
Contract: Full time, Permanent
Hours: 35 per week
Location: London, Finsbury Park
Starting salary: 39,590 - 45,925 per annum
Closing date: 23/06/2026
Expected date of interviews: Applications will be reviewed on a rolling basis, and interviews may be conducted before the closing date. We encourage interested candidates to apply as early as possible, as the vacancy may be filled before the application deadline.
Job ref: We have an exciting opportunity for an ICT Support Officer to join us at Freedom from Torture. You will be responsible for maintaining the ICT systems and supporting the users of these systems. In addition, you will provide first/second line support across the FfT centres and be the first point of contact in the ICT Team for internal enquiries/issues.
About the role: As an ICT Support Officer, you will be responsible for providing a high-quality IT service and pro-actively supporting all Freedom from Torture staff, volunteers, and contractors. You will ensure a seamless and stable staff and clients experience across all our locations, liaising with third party providers for continuity of service and support the ICT Team in the delivery of projects.
ICT Support Officer employer: FREEDOM FROM TORTURE
At Freedom from Torture, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values the contributions of every team member. Located in the vibrant area of Finsbury Park, London, we provide our employees with opportunities for professional growth and development, alongside a competitive salary and benefits package. Join us in making a meaningful impact while enjoying a collaborative environment that fosters innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Officer
✨Tip Number 1
Get to know the company! Research Freedom from Torture and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there.
✨Tip Number 3
Practice makes perfect! Prepare for common ICT support interview questions. Think about scenarios where you've solved tech issues or helped users, and be ready to share those stories.
✨Tip Number 4
Apply early through our website! Since interviews are rolling, getting your application in sooner rather than later could give you an edge over other candidates. Don’t wait until the deadline!
We think you need these skills to ace ICT Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Support Officer role. Highlight relevant experience and skills that match the job description, like your ability to provide first/second line support and maintain ICT systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting users and how your background makes you a great fit for Freedom from Torture. Keep it concise but impactful.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We want to see your problem-solving skills in action, especially since you'll be the first point of contact for internal enquiries.
Apply Early!:Don’t wait until the closing date to apply! We review applications on a rolling basis, so the sooner you submit your application through our website, the better your chances of landing an interview.
How to prepare for a job interview at FREEDOM FROM TORTURE
✨Know Your Tech Inside Out
As an ICT Support Officer, you'll need to demonstrate your technical knowledge. Brush up on the systems and software mentioned in the job description. Be ready to discuss how you've solved technical issues in the past and how you can apply that experience to support Freedom from Torture.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for internal enquiries, it's crucial to show that you can communicate effectively. Practice explaining complex IT concepts in simple terms. During the interview, make sure to listen actively and respond clearly to questions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples where you've provided first or second line support. Prepare to walk the interviewer through your thought process and the steps you took to resolve issues.
✨Research Freedom from Torture
Familiarise yourself with Freedom from Torture's mission and values. Understanding their work will help you tailor your answers to align with their goals. Show genuine interest in how your role as an ICT Support Officer can contribute to their mission.
