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For Companies At a Glance
- Tasks: Diagnose complex broadband faults and improve network efficiency in a dynamic ISP environment.
- Company: Join a leading ISP with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative culture with opportunities for career advancement and skill development.
- Why this job: Make a real impact by solving challenging network issues and enhancing user experience.
- Qualifications: Experience in broadband diagnostics and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Permanent Role
The Role
Provide hands‑on technical ownership of complex subscriber broadband faults across access, provisioning and CPE layers within an ISP/Wholesale environment. This is a deeply operational, execution‑focused role requiring expert diagnosis of end‑to‑end FTTP issues, structured evidence gathering, and effective engagement with third‑party BNG and wholesale providers. The role may occasionally require out‑of‑hours work and travel between office locations, primarily Stoke and Irlam.
Reporting To
Head of Networks
Responsibilities
- Investigate complex FTTP subscriber faults end‑to‑end
- Analyse DHCP session establishment and lease failures
- Troubleshoot Radius authentication and attribute alignment
- Validate subscriber state using third‑party BNG session tools
- Investigate session drops, stale sessions, and re‑authentication behaviour
- Validate VLAN tagging and access alignment
- Diagnose IP addressing and allocation issues
- Investigate MTU and fragmentation‑related faults
- Perform WAN and LAN packet capture analysis
- Deep‑dive into CPE routing, NAT and firewall behaviour
- Investigate DNS resolution issues
- Identify firmware‑related behavioural faults
- Validate ACS / TR‑069 provisioning integrity
- Diagnose Wi‑Fi performance issues (RSSI, airtime utilisation, interference)
- Distinguish internal LAN issues from upstream network faults
- Maintain and update technical knowledge base
- Own and drive clear communication during major faults and escalations, providing structured updates to internal teams, suppliers, and stakeholders, ensuring transparency and alignment at all stages
- Proactively build, maintain, and improve the technical knowledge base, ensuring repeat issues, fixes, and best practices are well documented and easily accessible across teams
- Identify gaps in processes, tooling, and documentation, and work with internal teams and suppliers to implement improvements that reduce repeat faults and increase operational efficiency
Personal Attributes
- Strong communicator, able to present complex technical information clearly
- Collaborative team player with a positive approach to internal teams, suppliers and customers
- Methodical, analytical, and evidence‑driven problem solver
- Calm under pressure with strong operational focus
Essential Key Skills and Experience
- Strong Broadband Fault Diagnostic Experience (FTTP Preferred)
- Practical understanding of DHCP and Radius flows
- Solid IP networking fundamentals
- Experience working in an IPoE (DHCP‑based) broadband environment
- Strong Wi‑Fi troubleshooting knowledge
- Comfortable interpreting session data, logs, and diagnostic outputs
- Experience working with third‑party BNG or Retail ISP/Wholesale providers
- Ability to produce clear, structured technical escalations
Desirable
- CCNA‑level knowledge
- Experience diagnosing firmware‑related issues
- Experience with ACS / TR‑069 provisioning systems
Qualifications
Relevant networking qualifications desirable (e.g., CCNA), but not mandatory
Layer 3 Network Engineer (Network Assurance Lead) in Irlam employer: Freedom Fibre
Contact Detail:
Freedom Fibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Layer 3 Network Engineer (Network Assurance Lead) in Irlam
✨Tip Number 1
Network engineers, listen up! When you're prepping for interviews, make sure you brush up on your FTTP fault diagnostics. We want to hear you talk confidently about troubleshooting DHCP and Radius flows. Show us you can dive deep into those complex issues!
✨Tip Number 2
Don’t underestimate the power of communication! During your interview, practice explaining technical concepts in a way that’s easy to understand. We love a strong communicator who can break down complex info for both techies and non-techies alike.
✨Tip Number 3
Get hands-on! If you can, set up a home lab to troubleshoot real-world scenarios. This will not only boost your confidence but also give you some solid examples to share during interviews. We’re all about practical experience!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Layer 3 Network Engineer (Network Assurance Lead) in Irlam
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Layer 3 Network Engineer role. Highlight your experience with FTTP, DHCP, and Radius flows, as these are key skills we’re looking for. Don’t just list your past jobs; show us how your experience aligns with what we need!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about network engineering and how your skills can help us tackle complex broadband faults. Keep it concise but engaging – we want to see your personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love a methodical, analytical approach, so share specific instances where you’ve made a difference in troubleshooting or improving processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Freedom Fibre
✨Know Your Stuff
Make sure you brush up on your knowledge of FTTP, DHCP, and Radius flows. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. The more examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to walk through your thought process when diagnosing complex faults. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you approach problem-solving in a methodical way.
✨Communicate Clearly
Since this role requires clear communication during major faults, practice explaining technical concepts in simple terms. Think about how you would update internal teams or stakeholders about an ongoing issue without using too much jargon.
✨Be Ready for Real-World Scenarios
Expect some scenario-based questions where you'll need to troubleshoot a hypothetical fault. Familiarise yourself with common issues like session drops or Wi-Fi performance problems, and be prepared to explain how you'd tackle them step by step.