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- Tasks: Diagnose complex broadband faults and improve network efficiency in a dynamic ISP environment.
- Company: Join a leading ISP with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by solving challenging network issues and enhancing user experience.
- Qualifications: Experience in broadband diagnostics and strong problem-solving skills required.
- Other info: Collaborative culture with opportunities for travel and out-of-hours work.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Provide hands‑on technical ownership of complex subscriber broadband faults across access, provisioning and CPE layers within an ISP/Wholesale environment. This is a deeply operational, execution‑focused role requiring expert diagnosis of end‑to‑end FTTP issues, structured evidence gathering, and effective engagement with third‑party BNG and wholesale providers. The role may occasionally require out‑of‑hours work and travel between office locations, primarily Stoke and Irlam.
Key Responsibilities
- Investigate complex FTTP subscriber faults end‑to‑end
- Analyse DHCP session establishment and lease failures
- Troubleshoot Radius authentication and attribute alignment
- Validate subscriber state using third‑party BNG session tools
- Investigate session drops, stale sessions, and re‑authentication behaviour
- Validate VLAN tagging and access alignment
- Diagnose IP addressing and allocation issues
- Investigate MTU and fragmentation‑related faults
- Perform WAN and LAN packet capture analysis
- Deep‑dive into CPE routing, NAT and firewall behaviour
- Investigate DNS resolution issues
- Identify firmware‑related behavioural faults
- Validate ACS / TR‑069 provisioning integrity
- Diagnose Wi‑Fi performance issues (RSSI, airtime utilisation, interference)
- Distinguish internal LAN issues from upstream network faults
- Maintain and update technical knowledge base
- Own and drive clear communication during major faults and escalations, providing structured updates to internal teams, suppliers, and stakeholders, ensuring transparency and alignment at all stages
- Proactively build, maintain, and improve the technical knowledge base, ensuring repeat issues, fixes, and best practices are well documented and easily accessible across teams
- Identify gaps in processes, tooling, and documentation, and work with internal teams and suppliers to implement improvements that reduce repeat faults and increase operational efficiency
Personal Attributes
- Strong communicator, able to present complex technical information clearly
- Collaborative team player with a positive approach to internal teams, suppliers and customers
- Methodical, analytical, and evidence‑driven problem solver
- Calm under pressure with strong operational focus
Key Skills and Experience
Essential
- Strong broadband fault diagnostic experience (FTTP preferred)
- Practical understanding of DHCP and Radius flows
- Solid IP networking fundamentals
- Experience working in an IPoE (DHCP‑based) broadband environment
- Strong Wi‑Fi troubleshooting knowledge
- Comfortable interpreting session data, logs, and diagnostic outputs
- Experience working with third‑party BNG or Retail ISP/Wholesale providers
- Ability to produce clear, structured technical escalations
Desirable
- CCNA‑level knowledge
- Experience diagnosing firmware‑related issues
- Experience with ACS / TR‑069 provisioning systems
Qualifications
Relevant networking qualifications desirable (e.g., CCNA), but not mandatory.
Layer 3 Network Engineer (Network Assurance Lead) in Manchester employer: Freedom Fibre Limited.
Contact Detail:
Freedom Fibre Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Layer 3 Network Engineer (Network Assurance Lead) in Manchester
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or local tech events to connect with others in the field. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting expertise and technical knowledge. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to FTTP and DHCP. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Layer 3 Network Engineer (Network Assurance Lead) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with broadband fault diagnostics and IP networking. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for methodical and analytical thinkers, so share those success stories that demonstrate your problem-solving prowess!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Freedom Fibre Limited.
✨Know Your Stuff
Make sure you brush up on your broadband fault diagnostics, especially FTTP. Familiarise yourself with DHCP and Radius flows, as well as IP networking fundamentals. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex network issues in the past. Think about times when you had to analyse session data or troubleshoot Wi-Fi performance problems. This will demonstrate your methodical and analytical approach to problem-solving.
✨Communicate Clearly
Since this role requires clear communication during major faults, practice explaining technical concepts in simple terms. You might be asked to describe how you would keep stakeholders updated during an escalation, so think about how you'd structure those updates.
✨Be a Team Player
This position involves collaboration with internal teams and third-party providers. Be ready to discuss how you've worked effectively in a team before, and highlight your positive approach to building relationships with suppliers and customers.