Delivery Enablement Coordinator in Manchester

Location: Irlam
Salary: £30,000 per annum
Hours: Full-time, permanent
Hybrid working: 3 days in our Irlam office and 2 days from home

About Freedom Fibre

Freedom Fibre is a growing UK fibre network operator, building a high-quality full-fibre network to connect more homes and businesses with fast, reliable broadband.

As we continue to grow, our delivery teams are at the heart of getting customers connected. In this role, you'll work across the business and with delivery partners to keep things moving, solve problems and make sure connections are delivered smoothly and on time.

The Role

We're looking for an organised and proactive Delivery Enablement Coordinator to join our team in Irlam.

You'll play a key role in coordinating customer connections, working closely with survey, planning, civils, delivery and service desk teams to track actions, remove blockers and keep everyone up to date.

If you enjoy juggling multiple priorities, solving problems and making sure nothing gets missed, this could be the role for you.

What you'll be doing

• Progress survey outputs and actions through the relevant ticketing systems.
• Monitor outstanding actions, chase updates and keep delivery on track.
• Work with planning, civils, surveyors, delivery teams and partners to resolve issues and remove blockers.
• Keep systems and trackers updated with accurate notes, dates and statuses, including Agiloft.
• Track resources and highlight gaps, risks and potential delays.
• Manage service queries relating to Ready for Service (RFS) status.
• Log, assign and progress service and fault requests where delivery input is needed.
• Follow up on actions required to complete customer connections and close orders.
• Monitor and communicate delays and Estimated Completion Dates (ECDs) to the Service Desk.
• Attend internal and partner update calls and provide clear operational updates.
• Escalate blockers and potential SLA risks to relevant teams.
• Support the Delivery Enablement Manager with reporting and operational updates.

What we're looking for

We're looking for someone who is highly organised, proactive and confident working across multiple teams.

You'll ideally have:

• Experience in a coordination or operations role, preferably within telecoms or utilities.
• Previous experience in delivery support, provisioning, planning or order coordination.
• Experience with order management, service desk systems and escalation processes.
• Excellent communication and relationship-building skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Experience maintaining operational systems, trackers and accurate records.
• A proactive approach to identifying and resolving issues.
• The ability to work effectively in a fast-paced, delivery-focused environment.
• An understanding of fibre infrastructure, customer connections and civils planning would be a plus.

Our Benefits

At Freedom Fibre, our people are at the heart of what we do. We want our employees to feel valued, supported and rewarded, which is why we offer a range of benefits designed to support your health, wellbeing and financial future.

• Hybrid working
• Pension scheme
• Life insurance
• Private healthcare
• Employee benefits covering health, lifestyle and financial wellbeing
• Free onsite parking

Additional Information

• You must have the right to work in the UK. We're unable to offer visa sponsorship for this role.
• This role is based in Irlam, with 3 days per week working from our office.