At a Glance
- Tasks: Lead service delivery for wholesale customers and ensure excellent customer experience.
- Company: Join a dynamic team at Freedom Fibre, focused on innovation and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity to work in a collaborative environment with room for growth.
- Why this job: Be the key contact for clients and drive impactful service projects.
- Qualifications: Strong communication skills and experience in service management.
The predicted salary is between 30000 - 40000 € per year.
The Role
As a Service Manager you will be a key contact for our wholesale customers from onboarding, product launch to service delivery. You will lead regular service reviews, ensure service delivery provides excellent customer experience and be a key escalation point when needed. You will monitor key service metrics and KPIs, mobilise internal stakeholders or teams to drive projects and to resolve issues. You will support the management of annual contract cycles and ensure reporting obligations are met.
Responsibilities include:
- Leading the delivery of service projects as acting as the main delivery interface into our ISPs/wholesale customers, proactively monitoring team activities to meet delivery SLAs.
- Developing a strong understanding of the scope of delivery, commercial milestones, billing arrangements and any associated financial penalties that may be applicable.
- Leading the planning, delivery and execution of all specific client communication throughout the delivery lifecycle.
- Proactive communication with wholesale customers/ISPs including but not limited to regular service reviews via MSTeams and site visits.
- Establishing, managing and reporting of project highlights, risks and issues throughout the project lifecycle both internally to the management team and to client stakeholders.
- Establishing strong, operational working relationships with internal teams to enable efficient delivery of products, system updates or to deliver continuous service improvements.
- Ensure that there are regular meetings and ensure that Freedom Fibre meets any pre-existing Service Level Agreements (SLA) or modify and agree any amendments to the SLA that ensure Freedom Fibre is held to.
Service Manager Irlam · in London employer: Freedom Fibre Limited.
At Freedom Fibre, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Service Manager in Irlam, you will benefit from comprehensive employee growth opportunities, a supportive team environment, and the chance to make a meaningful impact on our wholesale customers' experiences. Our commitment to excellence is matched by our dedication to employee well-being, making us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Irlam · in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and customer experience. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your achievements! When discussing your past experiences, focus on specific metrics and KPIs you’ve improved. We want to see how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Manager Irlam · in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience with customer service delivery and project management, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills:Since you'll be the main point of contact for our wholesale customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe share examples of how you've effectively communicated with clients in the past.
Highlight Your Problem-Solving Abilities:As a Service Manager, you'll need to tackle issues head-on. In your application, mention specific instances where you've successfully resolved challenges or improved service delivery. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Freedom Fibre Limited.
✨Know Your Service Metrics
Familiarise yourself with key service metrics and KPIs relevant to the role. Be prepared to discuss how you’ve monitored and improved these in past positions, as this will show your understanding of what drives excellent customer experience.
✨Showcase Your Communication Skills
As a Service Manager, communication is key. Think of examples where you've effectively communicated with clients or internal teams. Practise articulating these experiences clearly, as you'll need to demonstrate your ability to lead service reviews and manage client relationships.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving a service delivery issue or managing a project risk. Prepare by thinking through potential scenarios and your approach to problem-solving, ensuring you can convey your thought process during the interview.
✨Understand the Company’s Values
Research Freedom Fibre and understand their mission and values. Be ready to explain how your personal values align with theirs and how you can contribute to their goals. This shows genuine interest and helps you stand out as a candidate who fits well within their culture.
