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- Tasks: Lead a team of Service Desk Analysts and coordinate daily operations.
- Company: Dynamic telecommunications company focused on service excellence.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real difference by improving service quality and coaching your team.
- Qualifications: Experience in a service desk role and strong leadership skills.
- Other info: Join a collaborative team dedicated to continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
A telecommunications company in the UK is seeking a Service Assurance Team Leader to lead a team of Service Desk Analysts. This role includes key responsibilities such as coordinating daily operations, handling service issues, and providing training and support for team members.
The ideal candidate will have experience in a service desk environment, a strong understanding of network provisioning, and the ability to foster continuous improvement. A collaborative approach and customer-centric mindset are essential for success in this position.
Service Assurance Team Lead: Drive KPIs & Coaching in Irlam employer: Freedom Fibre Limited.
Contact Detail:
Freedom Fibre Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assurance Team Lead: Drive KPIs & Coaching in Irlam
✨Tip Number 1
Network with industry professionals! Attend local meetups or online webinars related to telecommunications. This way, we can get insights into the latest trends and maybe even find out about job openings before they’re advertised.
✨Tip Number 2
Prepare for interviews by practising common questions specific to service assurance roles. We should focus on our experience in handling service issues and how we’ve driven KPIs in previous positions. Confidence is key!
✨Tip Number 3
Showcase our coaching skills! Think of examples where we’ve trained or supported team members. We want to highlight our ability to foster a collaborative environment, which is crucial for a Service Assurance Team Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match the specific needs of the role, making us stand out even more.
We think you need these skills to ace Service Assurance Team Lead: Drive KPIs & Coaching in Irlam
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in a service desk environment. We want to see how you've handled service issues and coordinated operations in the past, so don’t hold back!
Emphasise Team Leadership Skills: As a Service Assurance Team Lead, your ability to coach and support team members is crucial. Share examples of how you've successfully led teams and fostered a collaborative atmosphere.
Focus on Continuous Improvement: We love candidates who are all about improvement! Mention any initiatives you've taken to enhance processes or service delivery in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Freedom Fibre Limited.
✨Know Your KPIs
Make sure you understand the key performance indicators (KPIs) relevant to the Service Assurance role. Be ready to discuss how you've driven KPIs in your previous positions and share specific examples of how you’ve improved service delivery.
✨Showcase Your Coaching Skills
Prepare to talk about your experience in coaching and training team members. Think of a few success stories where your guidance led to improved performance or morale within your team, as this will demonstrate your leadership capabilities.
✨Emphasise Collaboration
This role requires a collaborative approach, so be prepared to discuss how you’ve worked effectively with others in past roles. Highlight any cross-departmental projects or initiatives that showcase your ability to foster teamwork and communication.
✨Customer-Centric Mindset
Since a customer-centric mindset is essential, think of examples where you’ve gone above and beyond for customers. Be ready to explain how you handle service issues and ensure customer satisfaction, as this will resonate well with the interviewers.
