At a Glance
- Tasks: Build and maintain strong relationships with key customers while ensuring exceptional service delivery.
- Company: Join Freedom Fibre, a dynamic player in the telecoms sector.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Opportunity for personal growth and to lead process improvements.
- Why this job: Make a real impact by driving customer satisfaction and strategic growth.
- Qualifications: Experience in key account management and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Main purpose of job: As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections to the Freedom Fibre Limited (FFL) network and honouring our contractual commitments. You will use your experience and in-depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic opportunities.
Key results area:
- Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues.
- Understand market movement and identify strategic opportunities that keep FFL a competitive and attractive partner.
- Work with our B2B and partner sales teams to maximise order volumes.
- Understand strategic goals of customers and develop FFL products and services to support those goals.
- Located in customers' offices and collaborate to fully understand their needs and identify opportunities for continuous service improvement.
- Provide reliable and high standard of service as the dedicated point of contact.
- Coordinate the delivery of all services to your customers using product and service specialists as required.
- Have intricate understanding of contractual obligations and conditions.
- Monitor agreed SLAs and be the Voice of the Customer (VoC) to hold internal teams to the highest standards.
- Deliver regular service and business reviews with customer and internal stakeholders to review performance, risks and opportunities.
- Clear, professional, and effective communications via teams, telephone, email, or face to face meetings.
- Maintain up to date records on behalf of the customer using the appropriate systems and processes.
- Co-ordinate any ad-hoc customer requirements.
- Ensure service levels are maintained including validated invoices, queries progressed to resolution.
- Ensure all support groups are performing to the expected standards and liaise with internal FFL departments/suppliers to ensure swift resolution of fulfilment or assurance activities.
- Develop and support peer relationships both within operations and across FFL.
- Support management with development in FFL by leading workshops and liaising with other teams to help the continuous improvement of processes and customer experience.
- Effective time management ensuring tasks are effectively complete with agreed timeframes.
Person Specification
Qualifications
- Essential: Customer Service
- Desirable: ITIL Foundation, ITIL Service Operations, Six Sigma (Green Belt)
Relevant Experience
- Essential: Proven experience in a key account management role in the utilities sector (preferably telecoms), excellent communicator and experienced presenter, experience of building strong relationships both within FFL and with stakeholders, demonstrate personal flexibility and mobility, computer literate and advanced skills in MS Office software suite of tools.
- Desirable: Good understanding of CRM platforms and data flows via APIs.
Aptitude, skills and abilities
- Essential: Agile and pragmatic approach to problem solving, meticulous written, verbal & presentation communication skills, attention to detail, results oriented mind set with a proven track record of delivery, ability to create, manage and report business metrics with recommendations for improvements, personal drive and commitment, and a desire to make a difference, a service team player.
- Desirable: Management/leadership skills and qualifications.
Key Account Manager Irlam · employer: Freedom Fibre Limited.
At Freedom Fibre Limited, we pride ourselves on being an exceptional employer that values strong relationships and customer satisfaction. Our collaborative work culture fosters personal growth and development, providing employees with opportunities to lead workshops and improve processes while ensuring a high standard of service delivery. Located in Irlam, our team enjoys a dynamic environment where innovation is encouraged, and every employee's contribution is recognised as vital to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager Irlam ·
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Key Account Manager Irlam · at Freedom Fibre Limited., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Freedom Fibre Limited.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Key Account Manager Irlam ·. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Key Account Manager Irlam ·
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Freedom Fibre Limited.:When writing your cover letter, make sure to tailor your message specifically for Freedom Fibre Limited.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Freedom Fibre Limited.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Freedom Fibre Limited. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Freedom Fibre Limited. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Freedom Fibre Limited.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
