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For Companies At a Glance
- Tasks: Build and maintain strong relationships with key customers while ensuring exceptional service delivery.
- Company: Join Freedom Fibre, a dynamic player in the telecoms sector.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real impact by driving customer satisfaction and strategic growth.
- Qualifications: Experience in key account management and excellent communication skills required.
- Other info: Opportunity for personal growth and to lead process improvements.
The predicted salary is between 36000 - 60000 £ per year.
Main purpose of job: As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections to the Freedom Fibre Limited (FFL) network and honouring our contractual commitments. You will use your experience and in-depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic opportunities.
Key results area:
- Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues.
- Understand market movement and identify strategic opportunities that keep FFL a competitive and attractive partner.
- Work with our B2B and partner sales teams to maximise order volumes.
- Understand strategic goals of customers and develop FFL products and services to support those goals.
- Located in customers' offices and collaborate to fully understand their needs and identify opportunities for continuous service improvement.
- Provide reliable and high standard of service as the dedicated point of contact.
- Coordinate the delivery of all services to your customers using product and service specialists as required.
- Have intricate understanding of contractual obligations and conditions.
- Monitor agreed SLAs and be the Voice of the Customer (VoC) to hold internal teams to the highest standards.
- Deliver regular service and business reviews with customer and internal stakeholders to review performance, risks and opportunities.
- Clear, professional, and effective communications via teams, telephone, email, or face to face meetings.
- Maintain up to date records on behalf of the customer using the appropriate systems and processes.
- Co-ordinate any ad-hoc customer requirements.
- Ensure service levels are maintained including validated invoices, queries progressed to resolution.
- Ensure all support groups are performing to the expected standards and liaise with internal FFL departments/suppliers to ensure swift resolution of fulfilment or assurance activities.
- Develop and support peer relationships both within operations and across FFL.
- Support management with development in FFL by leading workshops and liaising with other teams to help the continuous improvement of processes and customer experience.
- Effective time management ensuring tasks are effectively complete with agreed timeframes.
Person Specification
Qualifications
- Essential: Customer Service
- Desirable: ITIL Foundation, ITIL Service Operations, Six Sigma (Green Belt)
Relevant Experience
- Essential: Proven experience in a key account management role in the utilities sector (preferably telecoms), excellent communicator and experienced presenter, experience of building strong relationships both within FFL and with stakeholders, demonstrate personal flexibility and mobility, computer literate and advanced skills in MS Office software suite of tools.
- Desirable: Good understanding of CRM platforms and data flows via APIs.
Aptitude, skills and abilities
- Essential: Agile and pragmatic approach to problem solving, meticulous written, verbal & presentation communication skills, attention to detail, results oriented mind set with a proven track record of delivery, ability to create, manage and report business metrics with recommendations for improvements, personal drive and commitment, and a desire to make a difference, a service team player.
- Desirable: Management/leadership skills and qualifications.
Key Account Manager Irlam · employer: Freedom Fibre Limited.
Contact Detail:
Freedom Fibre Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager Irlam ·
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or clients, make sure to highlight your experience in key account management and your understanding of customer needs. Use real examples to demonstrate how you've successfully managed accounts and improved service delivery.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Freedom Fibre, and express your interest in working with them. A well-timed email or call can sometimes lead to opportunities before they even hit the job boards.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are key traits we look for in a Key Account Manager. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Key Account Manager Irlam ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in telecoms and customer relationship management, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since effective communication is key in this role, use clear and professional language in your application. We want to see how you present yourself, so make it count!
Demonstrate Your Problem-Solving Abilities: We love a candidate who can think on their feet! Include examples of how you've tackled challenges in previous roles, especially in account management or customer service.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role directly.
How to prepare for a job interview at Freedom Fibre Limited.
✨Know Your Customers
Before the interview, research Freedom Fibre Limited and their key customers. Understand their needs and how your role as a Key Account Manager can help meet those needs. This will show that you’re proactive and genuinely interested in the company.
✨Showcase Your Communication Skills
As a Key Account Manager, effective communication is crucial. Prepare to demonstrate your communication skills through clear and concise answers. Use examples from your past experiences where you successfully resolved account service issues or built strong relationships.
✨Understand the Telecoms Landscape
Brush up on your knowledge of the telecoms sector, especially regarding service fulfilment and assurance. Be ready to discuss market movements and strategic opportunities that could benefit Freedom Fibre. This will highlight your expertise and readiness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service orientation. Think of specific situations where you had to manage customer expectations or improve service delivery, and be prepared to share these stories during the interview.